topic Re: Speak to human in Get Support

Speak to human

MicheleCourtlan — Wed, 05 Jan 2022 15:23:17 GMT

Re: Speak to human

Anonymous — Wed, 15 Apr 2020 21:58:40 GMT

@MicheleCourtlan

There is no directly talking with support people here. Just via SIMon or private messaging.

But what is the problem that you want to talk to someone?

Re: Speak to human

JoyLuck — Wed, 15 Apr 2020 21:59:14 GMT

Is there something we can help you with in this community forum?

Re: Speak to human

geopublic — Wed, 15 Apr 2020 21:59:22 GMT

@MicheleCourtlan

Your only option is to message Public Mobile. Click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Speak to human

iliketotalk — Wed, 15 Apr 2020 22:00:00 GMT

@MicheleCourtlan hi in order to do that click on the ? bottom right and ask simon to speak to a human

Re: Speak to human

gblackma — Wed, 15 Apr 2020 22:00:44 GMT

@MicheleCourtlan could you please tell us why you would like to speak to PM customer service, the moderators? Unless it involves account access we may be able to help you here faster. Thanks. Stay safe.

Re: Speak to human

hairbag1 — Thu, 16 Apr 2020 00:37:17 GMT

You wanna speak to a human eh ? Just walk up to someone and say hi...but stay back 2 meters !! 😷

What is the basis of your concern...maybe someone in this Forum can guide you to resolution. Alternative is to follow above direction to start process of contacting a moderator. Either way, there's nobody to talk to. Everything is handled on-line in the Community Forum to start.

Re: Speak to human

Staliger — Wed, 15 Apr 2020 22:21:36 GMT

@MicheleCourtlan To do this, you either click on the ?on the bottom right of the page and ask bot SIMON to talk to a human, or send a message to mods directly though this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Speak to human

mpcdesign — Wed, 15 Apr 2020 22:46:13 GMT

@MicheleCourtlan, yes we all miss the human touch and feel of someone telling us what to do with our phones. Unfortunately, there's this thing called COVID-19 that put 75% of the world at home. For the time being, the community is within your stretched out finger tips. Just type in the question and we can help.

If it's more than a technical account problem, then you need to chat it up with SIMon, see the question mark in the corner.

All kidding aside, welcome to Public Mobile.

Re: Speak to human

popping — Wed, 15 Apr 2020 23:07:19 GMT

@JoyLuck wrote:
Is there something we can help you with in this community forum?

Agree with @JoyLuck

@MicheleCourtlan

Let us know what is the issue which you have. If it is not account related issue because only moderator can access your account, we can provide a solution.

Re: Speak to human

Bocabec — Wed, 15 Apr 2020 23:18:43 GMT

Need help activating SIM card, tried everything

Re: Speak to human

iliketotalk — Wed, 15 Apr 2020 23:22:10 GMT

@Bocabec Hi are you trying to open an account or replacing a sim card

Re: Speak to human

Bocabec — Wed, 15 Apr 2020 23:24:31 GMT

All signed in and payment went through but my phone just keeps saying Invalid SIM card

Re: Speak to human

gblackma — Wed, 15 Apr 2020 23:27:31 GMT

@Bocabec what's the make and model of your phone? Thanks. Welcome to PM. Stay safe.

Re: Speak to human

Anonymous — Wed, 15 Apr 2020 23:26:05 GMT

@Bocabec wrote:
All signed in and payment went through but my phone just keeps saying Invalid SIM card

Did you start this thread?

What make/model/submodel is your phone?

Is it unlocked?

Re: Speak to human

iliketotalk — Wed, 15 Apr 2020 23:27:27 GMT

@Bocabec Is your phone unlocked are you getting any other messages?

Re: Speak to human

popping — Wed, 15 Apr 2020 23:33:04 GMT

@Bocabec wrote:
Need help activating SIM card, tried everything

PM activation server does not handle go back a page well. If you need to go back a page, always close your browser and start over again with an fresh session state.

If you get a SIM error, your SIM card number may be locked in a previous session, wait an hour for PM server to time out your previous session before trying again.

Welcome to PM. Ask if you have more question.

Re: Speak to human

Bocabec — Wed, 15 Apr 2020 23:35:26 GMT

Samsung Galaxy Grand Prime and yes it is unlocked

Re: Speak to human

Bocabec — Wed, 15 Apr 2020 23:37:31 GMT

Model # SM-G530W

Re: Speak to human

Anonymous — Wed, 15 Apr 2020 23:37:47 GMT

@Bocabec wrote:
Samsung Galaxy Grand Prime and yes it is unlocked

Maybe try the other SIM slot.