topic Re: {HELP NEEDED} Payment trouble. in Get Support

{HELP NEEDED} Payment trouble.

staceymcdonald3 — Wed, 05 Jan 2022 15:23:04 GMT

I am trying to make a payment. Every time I click make a payment it says in red ' your account has already enough balance' when my balance is only on 4?? .. I have tried changing my card details and also setting up auto pay. When will auto pay reset my account. I really need my phone ASAP.

Re: {HELP NEEDED} Payment trouble.

JoyLuck — Wed, 15 Apr 2020 19:29:37 GMT

@staceymcdonald3 wrote:
I am trying to make a payment. Every time I click make a payment it says in red ' your account has already enough balance' when my balance is only on 4?? .. I have tried changing my card details and also setting up auto pay. When will auto pay reset my account. I really need my phone ASAP.

Can you try calling 1-855-4PUBLIC from another phone to make a payment.

Re: {HELP NEEDED} Payment trouble.

geopublic — Wed, 15 Apr 2020 19:31:13 GMT

@staceymcdonald3 wrote:
I am trying to make a payment. Every time I click make a payment it says in red ' your account has already enough balance' when my balance is only on 4?? .. I have tried changing my card details and also setting up auto pay. When will auto pay reset my account. I really need my phone ASAP.

@staceymcdonald3 Is your plan going through renewal? Is your phone currently working? If yes, ignore the message and just leave it alone and Auto-Pay will automatically take care of the renewal. Everything should be back to normal by tomorrow.

If your phone is currently not working then when you access selfserve is your account suspended?

Re: {HELP NEEDED} Payment trouble.

gblackma — Wed, 15 Apr 2020 19:32:15 GMT

@staceymcdonald3 if your account is suspended,

You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or can also use 611 to make your payment( once you know your 4 digit pin):
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Let us know if it works. Thanks. Stay safe.

Re: {HELP NEEDED} Payment trouble.

totalUser — Wed, 15 Apr 2020 20:26:57 GMT

Hi @staceymcdonald3

Don't use the amount due but choose 'other amount' and enter manually how much you want to put on your account.

Cheers

Re: {HELP NEEDED} Payment trouble.

staceymcdonald3 — Sat, 25 Apr 2020 19:28:49 GMT

Calling 611 worked. Thanks everyone for your replies!

[* ........ Luddite]

Re: {HELP NEEDED} Payment trouble.

Naepalm — Sat, 18 Apr 2020 04:01:03 GMT

@staceymcdonald3

I have not seen this or had this issue. What form of payment are you using?

You can actually top your account up with $1000.00 if you wanted.

Might be a glitch. sign out clear your cache and browsing history, try private mode then try again.