topic Re: answering machine in Get Support

answering machine

whereiswardo — Wed, 05 Jan 2022 15:22:56 GMT

Is there a way to check messages without using up minutes?

Re: answering machine

LovesToPM — Mon, 20 Jan 2020 21:45:55 GMT

@whereiswardo wrote:
Is there a way to check messages without using up minutes?

Call your number (or PM voicemail number) from another phone.

Voicemail number = area code + 580-4001

Re: answering machine

Staliger — Mon, 20 Jan 2020 21:43:53 GMT

@whereiswardo wrote:
Is there a way to check messages without using up minutes?

Call your number from landline?

Re: answering machine

kselmak — Mon, 20 Jan 2020 21:48:19 GMT

Call yourself and press * during the voicemail announcement

You will need to setup the password from by calling in from your cellphone so the first time you will need to use about 5 minutes, but after that you can avoid it

Re: answering machine

Triguy — Mon, 20 Jan 2020 22:05:43 GMT

You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

Re: answering machine

PAULRANG18 — Mon, 20 Jan 2020 22:46:55 GMT

Access voicemail by calling from a landline and dialing your own number. Follow prompts to access messages.

Re: answering machine

ajkm — Mon, 20 Jan 2020 23:20:50 GMT

The best option, especially if you're on iOS and have lost the visual voicemail function, is to sign up for YouMail. It's an answering system that also provides text transcription of messages that are left. Unless you need more than 20 messages transcribed a month it is totally free and has an excellent spam call blocker.

Once signed up with YouMail, use the usual numeric options on the phone to set up the system how you want it to behave (immediate pick up or after a number of rings, call forwarding etc).

Re: answering machine

wetcoaster — Mon, 20 Jan 2020 23:30:47 GMT

@ajkm wrote:
The best option, especially if you're on iOS and have lost the visual voicemail function, is to sign up for YouMail. It's an answering system that also provides text transcription of messages that are left. Unless you need more than 20 messages transcribed a month it is totally free and has an excellent spam call blocker.
Once signed up with YouMail, use the usual numeric options on the phone to set up the system how you want it to behave (immediate pick up or after a number of rings, call forwarding etc).

Public Mobile does not support visual voice mail.

Re: answering machine

Nezgar — Tue, 21 Jan 2020 05:17:41 GMT

@ajkm wrote:
The best option, especially if you're on iOS and have lost the visual voicemail function, is to sign up for YouMail.

I tested YouMail last week, and it doesn't work with Public Mobile, at least not with current plans, as the forwarded call lacks the "OCN" when it arrives at YouMail. ("O"riginally "C" alled "N" umber) So their system is unable to tell who's mailbox to associate the call to...

Re: answering machine

Nezgar — Tue, 21 Jan 2020 05:22:22 GMT

@LovesToPM wrote:
Voicemail number = area code + 580-4001

Often, but not always. Sometimes a different overlay area code for the same area, sometimes ending in 4002, etc.

To tell for sure what your local access number is, check what your conditional call forwards are set to by default by dialing any of:

*#61# or *#62# or *#67#

You can call your voicemail from a landline without ringing your cellphone by dialing the resulting number instead. (As well as saving airtime minutes)

Re: answering machine

Fluidmax — Tue, 21 Jan 2020 17:54:49 GMT

@LovesToPM wrote:
@whereiswardo wrote:
Is there a way to check messages without using up minutes?
Call your number (or PM voicemail number) from another phone.

Voicemail number = area code + 580-4001

This is good information, I always just call my number and dial *. This number could come in handy

Re: answering machine

LovesToPM — Tue, 21 Jan 2020 18:23:10 GMT

Yes if your plan has unlimited incoming calls, but limited out-going calls, you can dial your own number from another phone to save on minutes while checking your voicemail.

If you have the old $10 plan, then you have limited calling minutes every 30 days.
In this case, call the voicemail number which is for most-local-area-codes + "580-4001"

Fyi this post has the list of voicemail access numbers.

Whenever you use your phone to make calls while in Canada, it will count towards your plan minutes except for:
1. Calls to 611 and I believe also 911.
2. Toll free numbers. Community members have reported that these calls are not counted.
3. Long distance numbers. This requires the appropriate calling add-on.

Re: answering machine

DOA — Mon, 17 Feb 2020 18:10:08 GMT

@wetcoaster wrote:
@ajkm wrote:
The best option, especially if you're on iOS and have lost the visual voicemail function, is to sign up for YouMail. It's an answering system that also provides text transcription of messages that are left. Unless you need more than 20 messages transcribed a month it is totally free and has an excellent spam call blocker.
Once signed up with YouMail, use the usual numeric options on the phone to set up the system how you want it to behave (immediate pick up or after a number of rings, call forwarding etc).
Public Mobile does not support visual voice mail.

Actually, youmail visual voicemail works flawlessly with public mobile. It's free and an absolute godsend.

Re: answering machine

Nezgar — Tue, 18 Feb 2020 17:48:26 GMT

@DOA wrote:
Actually, youmail visual voicemail works flawlessly with public mobile. It's free and an absolute godsend.

+1 for youmail -- Contary to my previous posts about Youmail not working with Public Mobile, I've since succeeded by fiddling with the carrier choices, which provided an alternate conditional forwarding number which now works.

Even without installing the app, I've set it to send an email with the voicemail attachment, and transcribed text, which is pretty slick!

Re: answering machine

DOA — Tue, 18 Feb 2020 18:48:50 GMT

@Nezgar wrote:
@DOA wrote:
Actually, youmail visual voicemail works flawlessly with public mobile. It's free and an absolute godsend.
+1 for youmail -- Contary to my previous posts about Youmail not working with Public Mobile, I've since succeeded by fiddling with the carrier choices, which provided an alternate conditional forwarding number which now works.

Even without installing the app, I've set it to send an email with the voicemail attachment, and transcribed text, which is pretty slick!

Glad you got it working.

I used Telus as my carrier and it provided a local (BC 250) forwarding number. Can't imagine going back to regular voicemail.

Re: answering machine

frankysplace — Wed, 01 Apr 2020 12:50:40 GMT

I have also used YouMail visual voice and a free account mail and selected Telus as my carrier when I signed up. I have an unlimited incoming call plan.

Re: answering machine

ajkm — Wed, 20 May 2020 21:11:12 GMT

I think that's what I said, no?

"especially if you're on iOS and have lost the visual voicemail function" i.e. lost the visual voicemail function with an iPhone when moving to PM that doesn't support visual voicemail.

Re: answering machine

DOA — Thu, 21 May 2020 17:41:46 GMT

For those of you using YouMail (or forwarding to some other number), Hgolitly's post explains how to adjust the time before an unanswered call is forwarded.

https://forum.telus.com/t5/Mobility-Services/how-do-I-increase-my-phone-rings-to-5-30sec/m-p/793#M779

Re: answering machine

Nezgar — Thu, 21 May 2020 18:46:33 GMT

@DOA wrote:
For those of you using YouMail (or forwarding to some other number), Hgolitly's post explains how to adjust the time before an unanswered call is forwarded.

Yeah, the "*946" method on that page is not applicable to Public Mobile, but the additional digits applied to the *61 conditional call forward for unanswered calls is, and can be modified for your regular Public Mobile voicemail too, not just when you use a 3rd party service like YouMail. I previously wrote about this here: https://productioncommunity.publicmobile.ca/t5/Discussions/Access-Voicemail-Remotely-and-Change-Number-of-Rings/m-p/527748/highlight/true#M111504

Dial *#61# to see your current voicemail deposit number and delay time. I believe the default is 25 seconds.
For example, if your voicemail deposit number is 204-588-4001 and you want to set the maximum ring time of 30 seconds, dial *61*2045884001**30#
Verify your setting by again dialing *#61#

You can configure any amount of time from 5 seconds to 30 seconds in 5 second increments.

To access your voicemail without dialing and ringing your phone, check this list of local voicemail access numbers across Canada: https://productioncommunity.publicmobile.ca/t5/Discussions/Updated-list-of-Voicemail-Access-Numbers/m-p/498446/highlight/true#M106548

While you're at it, disable the conditional call forward for blocked and declined calls so they don't go to your voicemail by setting an invalid US number for the *67 code, ie: *67*8080000000# - Good for preventing spam voicemail, and reducing spam calls over time. More about this here: https://productioncommunity.publicmobile.ca/t5/Discussions/Fun-with-Conditional-Call-forwarding-and-reduce-SPAM-calls-while/m-p/449594#M100378

Re: answering machine

DOA — Thu, 21 May 2020 21:38:58 GMT

I used the method posted by Hgolitly in that thread which is:

Now, dial **61*+11234567890*11*XX# and hit Send, where 11234567890 is the number that you found in step two and XX is the number of seconds you want to wait until voicemail picks up. You can set it in increments of 5, where 30 seconds is the maximum.

I was able to set my time to 15 seconds.

I probably should have posted a link to the post, rather than the thread . . .