topic Re: Partial Activation and SIM card now invalid in Get Support

Partial Activation and SIM card now invalid

Zissou — Wed, 05 Jan 2022 15:22:41 GMT

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

Re: Partial Activation and SIM card now invalid

JoyLuck — Wed, 15 Apr 2020 15:23:17 GMT

@Zissou wrote:
I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

Contact a moderator for assistance:

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Re: Partial Activation and SIM card now invalid

Anonymous — Wed, 15 Apr 2020 15:27:34 GMT

@Zissou wrote:
I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

Check to see if you paid for it. Check to see if the SIM works now anyway.

If neither then wait about an hour and try again.

The email needs to be a new unique address just in case you're trying one that has already been used here.

Re: Partial Activation and SIM card now invalid

will13am — Wed, 15 Apr 2020 15:28:44 GMT

@Zissou , did you get to the payment step? If payment was taken, then you need to seek moderator team assistance to address the incomplete activation. If payment was not taken, then the SIM card is session locked for about one hour. Wait it out, clear browser cache and give it another try. Good luck.

Re: Partial Activation and SIM card now invalid

Staliger — Wed, 15 Apr 2020 15:29:21 GMT

@Zissou The session time was finished. Wait for 1 or better 2 hours and try again.

Re: Partial Activation and SIM card now invalid

ddeep91 — Wed, 15 Apr 2020 15:32:45 GMT

@Zissou wrote:
I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

Hi @Zissou ,

If the activation did not go through the Simcard gets Locked for 50 minutes. You will have to retry to activate it after an hour I would suggest. Make sure you clear your browsing history/clear cache. Also to try with from an incognito browser/google-chrome before you try again.

Make sure you do not use the SAME email address for your sister's account.
Each account must use a different email address.

Wait the 50 mins out and you should have no problem activating it.

Cheers

Re: Partial Activation and SIM card now invalid

Naepalm — Wed, 15 Apr 2020 15:33:43 GMT

@Zissou wrote:
I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

You may need to try and wait a few hours and try again, you may have been locked out.

Re: Partial Activation and SIM card now invalid

popping — Wed, 15 Apr 2020 15:41:08 GMT

@Zissou wrote:
I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

If you have not reach the payment step, your SIM card was not activated yet. Wait for an hour for PM server to remove your SIM card from your previous activation session and try your activation again. You can also put you SIM card in your phone to determine whether it locks to "Public Mobile" network.

Welcome to PM.

Re: Partial Activation and SIM card now invalid

geopublic — Wed, 15 Apr 2020 15:43:57 GMT

@Zissou wrote:
I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

@Zissou Try inserting the card into the device. Does it connect to Public's network? If yes, try accessing your selfserve account. If you can't access it then click here to register your selfserve account.

If none of the above work then you need to submit a ticket to PM for help.

Re: Partial Activation and SIM card now invalid

Nanqui — Wed, 15 Apr 2020 16:13:13 GMT

you have to wait a bit and re-enter the SIM card number. I got the same message when I joined public mobile. Good Luck!

Re: Partial Activation and SIM card now invalid

darlicious — Wed, 15 Apr 2020 17:15:22 GMT

@Zissou Dont forget to enter your referral code!

Re: Partial Activation and SIM card now invalid

gblackma — Wed, 15 Apr 2020 17:19:34 GMT

@Zissou

Here's 4 articles on activation and porting and the Refer a friend reward if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe.