topic Re: will not accept my vouch in Get Support

will not accept my vouch

pepper01 — Wed, 05 Jan 2022 15:22:37 GMT

did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found

Re: will not accept my vouch

popping — Mon, 20 Jan 2020 04:40:43 GMT

@pepper01 wrote:
did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found

Restart your browser and try again.

You can also call 611 from your phone and follow the voice prompt to add your topup voucher to your account.

Please note that some stores sell the voucher with 1 or 2 day delay.

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:11:49 GMT

perfect i will try the 611, thanks

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:17:31 GMT

when i call the 611 it says celluar network not available for voice calls

Re: will not accept my vouch

LovesToPM — Mon, 20 Jan 2020 03:21:38 GMT

@pepper01 wrote:
when i call the 611 it says celluar network not available for voice calls

Try restarting your phone.

Re: will not accept my vouch

LovesToPM — Mon, 20 Jan 2020 03:23:18 GMT

@pepper01 wrote:
did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found

Btw that's good advice given by Popping.

Also try clearing your browser cache and opening a new tab using incognito mode.

Enter the 12 digit pin from your payment voucher. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. Below is an example, so you know what to look for:

As mentioned, you may have to wait til tomorrow to try again as some vouchers have delayed activation.

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:31:35 GMT

tried restarting my phone ..same..this is a new account with a new phone, all the info filled out i got an email saying i am welcomed to public mobile, but when i try to login it says "sorry, your login attempt failed. Please try again"

when i try to login on the computer

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:33:31 GMT

did all the right stuff with the voucher? but where would i find out if thats the problem? if there is a delay on the voucher to my account? also the time on the phone is still not right as well

Re: will not accept my vouch

LovesToPM — Mon, 20 Jan 2020 03:37:22 GMT

@pepper01 Does your phone say it's connected to Public Mobile network?

Are you able to text or make kind of call?

Btw where did you activate? In-store or online from home?

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:38:52 GMT

no cannot call no text

activated online

Re: will not accept my vouch

LovesToPM — Mon, 20 Jan 2020 03:40:18 GMT

@pepper01 wrote:
no cannot call no text

activated online

Try resetting your account password

https://selfserve.publicmobile.ca/forgot-password/

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:41:54 GMT

when i try to login on computer to my account it says

Sorry, your login attempt failed. Please try again.

Re: will not accept my vouch

LovesToPM — Mon, 20 Jan 2020 03:42:39 GMT

@pepper01 wrote:
when i try to login on computer to my account it says
Sorry, your login attempt failed. Please try again.

Even when trying to reset your password?

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:43:45 GMT

it is finally saying public mobile on the phone now? so what does that mean

Re: will not accept my vouch

LovesToPM — Mon, 20 Jan 2020 03:47:05 GMT

@pepper01 wrote:
it is finally saying public mobile on the phone now? so what does that mean

You called 611? So your phone is working now?

You can try redeeming your voucher.

What about your self-serve account?

Can you logon? https://selfserve.publicmobile.ca/

or reset your password? https://selfserve.publicmobile.ca/forgot-password/

Re: will not accept my vouch

totalUser — Mon, 20 Jan 2020 03:47:12 GMT

Ok that means you are on public mobile network i

If you are on the public mobile network you can try adding your voucher now by dialing 611. It should work

It looks like there were some technical issues.

Can you make it into your selfserve?

Re: will not accept my vouch

pepper01 — Mon, 20 Jan 2020 03:51:54 GMT

no it will not let me

Re: will not accept my vouch

LovesToPM — Mon, 20 Jan 2020 03:56:08 GMT

@pepper01

You can try redeeming your voucher tomorrow.

If you cannot logon your account or reset the password, you'll need Moderator help.

To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.

Re: will not accept my vouch

mimmo — Mon, 20 Jan 2020 04:02:41 GMT

I believe you had an activation error.

@pepper01 If I understood your message correctly you were acivating a new line with a voucher. and then got a 404 error. you have since received a email welcoming you to PM.

this means you have used the voucher to pay for the account activation. from that point on stuff went wrong. If you can not login it means activation/payment worked but account was not created, and if you can not make calls then the plan was not added.

if you can not call or can not login then you need to contact the moderators. nothing we can do for you, unfortunatly.

Re: will not accept my vouch

CannonFodder — Mon, 20 Jan 2020 04:31:20 GMT

@popping wrote:
Please note that some store sell the voucher with 1 or 2 day delay.

Just curious here - does ANYBODY have some further info on this "voucher delay" business? When I was using Lucky, I used to buy vouchers at Real Canadian Superstore, and they worked right away, so the idea that PM vouchers, bought from certain stores, would have some sort of delay seems a bit.... well.... primitive. 🤔