topic Re: SamsungA20 in Get Support

SamsungA20

Jayne123 — Wed, 05 Jan 2022 15:22:13 GMT

Anyone is using Samsung A20? I checked the list of compatibility and it doesn't show ;-(

Re: SamsungA20

JoyLuck — Tue, 14 Apr 2020 23:54:42 GMT

Yes, phone will work on PM. See thread:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Samsung-Galaxy-A20s/m-p/477410#M37415

Re: SamsungA20

gblackma — Tue, 14 Apr 2020 23:55:54 GMT

@Jayne123 Here's 4 articles on activation and porting and the Refer a friend reward if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe.

Re: SamsungA20

Staliger — Tue, 14 Apr 2020 23:59:41 GMT

@Jayne123 Yes, the phone has the frequency support required for PM, don't worry, and welcome to PM!

Re: SamsungA20

will13am — Wed, 15 Apr 2020 00:01:58 GMT

All Samsung Axx series phones are compatible.

Re: SamsungA20

Jayne123 — Wed, 15 Apr 2020 00:31:17 GMT

Awesome!! I'm glad to hear that!! Now. I just csncelled my koodo plan. So all I have to do is buy a new sim card and get the plan that I want.

1-what about my old phone number?

2-could it be a month to month thing?

I might go work abroad (when the covid will be over of course, so I won't need my phone anymore) thanks

Re: SamsungA20

Jayne123 — Wed, 15 Apr 2020 00:32:57 GMT

Awesome! Thanks... it's weird that the A20 is not in the list though, that's why I had a doubt

Re: SamsungA20

JoyLuck — Wed, 15 Apr 2020 00:35:17 GMT

@Jayne123 wrote:
Awesome!! I'm glad to hear that!! Now. I just csncelled my koodo plan. So all I have to do is buy a new sim card and get the plan that I want.

1-what about my old phone number?
2-could it be a month to month thing?
I might go work abroad (when the covid will be over of course, so I won't need my phone anymore) thanks

Don’t cancel Koodo plan or you can’t port your old number to PM.

Plans are every 30 days not month to month.

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: SamsungA20

gblackma — Wed, 15 Apr 2020 00:37:43 GMT

@Jayne123 by cancelling your Koodo account, you lost your phone number And if you remove your credit card from within your self service account, your account will automatically expire within 90 days.

Re: SamsungA20

Jayne123 — Wed, 15 Apr 2020 00:41:22 GMT

Yes, I know that, so I guess when I will choose my plan with PM they will ask me to choose a new phone number?

Also, could you cancel your plan t any time with pm (in case I go abroad for couple of months)

Re: SamsungA20

mpcdesign — Wed, 15 Apr 2020 00:42:18 GMT

@Jayne123, welcome to the Public Mobile family! You are officially the second person I know who spell their name like yours, with a 'y' in the middle of it. I loved it that way. Very different. The first Jayne I knew, I used to work with, sweet gal...

Anyways, make sure you set up Autopay in your account too, while managing payments for your plan. This way, you get an automatic $2 savings.

If you know of anyone before you port over, make sure you are still with the other cell provider so you can keep your beloved phone number when you come to stay with Public Mobile. If you know anyone with Public Mobile, even better. Why? Because not only will get a $10 credit for signing up, that person who gives you a referral code will get $1 a month off their plan. A win-win situation.

You can also read up on other reward opportunities too.

Again, welcome to the family!

Re: SamsungA20

mpcdesign — Wed, 15 Apr 2020 00:44:39 GMT

@Jayne123 Yes, you could cancel your plan if you decide to go abroad. But, if you plan to keep your phone number you could wait and get your phone number suspended about 90 days and reactive it for a low plan, and do the same process. Unless, you don't care about the phone number, and just cancel your autopay and credit card, and the account will be deactivated after 90 days!

Re: SamsungA20

gblackma — Wed, 15 Apr 2020 00:46:57 GMT

@Jayne123 You will be asked to choose a new number. And as I said before if you remove your autopay credit card, you have 90 days to reactivate your plan.

I gave you 4 article links above. Read 1, 2 and 4.

Re: SamsungA20

Jayne123 — Wed, 15 Apr 2020 00:49:51 GMT

Thank you for the lovely compliment about my name😊 thank you also for all the info.

Are all the plans are a month to month thing? Could it be canceled at any time. (I might go abroad for a while and won't need my phone), well, if that covid gets out of the way!!🤦‍♀️

Cheers

Re: SamsungA20

JoyLuck — Wed, 15 Apr 2020 00:56:07 GMT

@Jayne123 wrote:
Thank you for the lovely compliment about my name😊 thank you also for all the info.

Are all the plans are a month to month thing? Could it be canceled at any time. (I might go abroad for a while and won't need my phone), well, if that covid gets out of the way!!🤦‍♀️
Cheers

All plans are 30 days long. If you do not pay on your renewal date you have 90 days to pay or your account will be closed.

Re: SamsungA20

mpcdesign — Wed, 15 Apr 2020 00:56:36 GMT

@Jayne123 , yes, the plans are month to month! Prepaid plans only no contracts. Thank goodness for that, eh?

Well, Jayne, you can't change your name anyways...unless, you change it the legal way??

Yes, you cancel your plan, just take off autopay and remove your credit card. Your account will look for any funds, and use that up, or if you have no funds in your account, your account will be suspended. After 90 days, if one hasn't reactivated the plan, the account gets deactivated. And the number can be assigned to someone else.

Hope that helps.

Re: SamsungA20

mpcdesign — Wed, 15 Apr 2020 00:58:36 GMT

@Jayne123, this will happen if your account gets suspended:

Re: SamsungA20

Jayne123 — Wed, 15 Apr 2020 01:13:21 GMT

Oh! I see! Awesome....thanks for the precision

Re: SamsungA20

Jayne123 — Wed, 15 Apr 2020 01:14:27 GMT

I'm changing my phone provider but not planning on changing my name😜

Re: SamsungA20

mpcdesign — Wed, 15 Apr 2020 01:15:49 GMT

@Jayne123, anytime.

Now, I must get back to this kids' pillow fight. They made me accidentally hit a button, and I got into major doo-doo with one of the Oracles! I basically wiping off doo-doo, and a face full of feathers.