topic Re: SIM CARD NOT SHOWING IN PHONE in Get Support

SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Wed, 05 Jan 2022 15:22:03 GMT

Hi,

I lost my phone and had to purchase a new sim card and yesterday I changed the number on the self serve site, it worked without any problem. Then today I had to switch phones and when I put the SIM card into the new phone it doesnt show up. It says " NO SIM- EMERGENCY CALLS ONLY". The troubleshooting I've done so far is:

1. Check to make sure the phone is unlocked , compatible with the frequency and not blacklisted.

2. Reset the phone and updated the software

3. Removed and put the sim back in

4. Tried another active sim card in the phone (it worked)

5. Tried the sim card in another phone (it still did not show up)

6. Made sure the number was imput correctly (I put it in again to make sure)

7. Made sure the account was active

8. Put a small shim behind the sim in case it wasnt fitting properly

The new phone is a Samsung Galaxy J7 Star (SM-J7373T1)

If anyone can think of anything else I'd sincerely appreciate it. I really need the phone to work. Thanks

Re: SIM CARD NOT SHOWING IN PHONE

LovesToPM — Sun, 19 Jan 2020 00:46:00 GMT

@krystlemcdowall

Make sure the SIM is properly inserted. Restart your phone.

On the right side of the phone, insert the SIM tray removal tool into the hole on the SIM card/memory card tray, and then push until the tray pops out.
Place the SIM card on the tray. Make sure that the gold contacts face down and the card is placed as shown.

The SIM card goes in the bottom slot on the SIM/SD card holder. Place the back cover onto the back of the device and press down.

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 00:45:23 GMT

Yes, I have tried that (#3 on my list) Thank you for the suggestion 😊

Re: SIM CARD NOT SHOWING IN PHONE

ShawnC13 — Sun, 19 Jan 2020 00:45:48 GMT

@krystlemcdowall so you went to Change sim card twice and entered the number? I am not sure if the second time you did it may have deactivated the sim and then it couldn't be activated again.

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 00:49:43 GMT

Perhaps...the last four digits matched the new sim but I wasnt sure If i had mis-entered any of the others. Inputting it again didn't change anything though, it wasnt showing up before or after

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 00:50:47 GMT

I'll have to ask the moderator if I deactivated it by mistake

Re: SIM CARD NOT SHOWING IN PHONE

will13am — Sun, 19 Jan 2020 00:51:23 GMT

If the SIM card was working in the first phone, is it possible to put it back into that phone to make sure it's not damaged? Switching a SIM card from phone to phone is generally very safe. It is possible to bend contacts if the SIM tray is inserted at an angle and forced in. This is very unlikely.

Re: SIM CARD NOT SHOWING IN PHONE

LovesToPM — Sun, 19 Jan 2020 00:52:15 GMT

@krystlemcdowall Good idea to ask Moderators for assistance.

To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 00:54:08 GMT

Unfortunately I cant check it in the other phone again. It was a loaner for the day and I dont have access to it anymore. I tried it in another phone though and it didn't show up, it doesn't look damaged and came out easily but perhaps its something I cant see

Re: SIM CARD NOT SHOWING IN PHONE

LovesToPM — Sun, 19 Jan 2020 00:56:20 GMT

@krystlemcdowall There's a possibility the SIM card might not be making full contact in your phone tray. Can you try attaching a piece of tape onto the back of the SIM card and then retry it?

Re: SIM CARD NOT SHOWING IN PHONE

Master2000 — Sun, 26 Jan 2020 21:10:32 GMT

If you SIM is not detected in any phone, it is defect.
Your phone should see you SIM even if the SIM is not activated.
An inactivated SIM will show EMERGENCY CALLS ONLY but not NO SIM.

[SIM needed replacing; see final post. Looking at 1st post key clue is #4 and #5 ........ Luddite]

Re: SIM CARD NOT SHOWING IN PHONE

geopublic — Sun, 19 Jan 2020 00:58:55 GMT

@krystlemcdowall wrote:
I'll have to ask the moderator if I deactivated it by mistake

@krystlemcdowall If you put the sim card in the original phone and it shows the same error then you more than likely deactivated the sim card. Hopefully the moderators can fix it otherwise you will need a new sim card. Not sure why the system allowed you to re-enter the same number though.

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 01:00:14 GMT

I tried something similar prior to posting (#8 I think) unfortunately it did not help

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 01:02:10 GMT

Thats what I thinking but I just thought that it was weird it worked fine yesterday after i initially changed it in a different phone now it doesnt show up

Re: SIM CARD NOT SHOWING IN PHONE

LovesToPM — Sun, 19 Jan 2020 01:02:35 GMT

@krystlemcdowall wrote:
I tried something similar prior to posting (#8 I think) unfortunately it did not help

Thanks for the reminder.

Hope Moderators can help. Otherwise it does look like you'll need a new SIM.

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 01:03:16 GMT

It wasnt the first phone I had it in just a friends phone (we switched ) but perhaps it got damaged or I deactivated it

Re: SIM CARD NOT SHOWING IN PHONE

krystlemcdowall — Sun, 19 Jan 2020 01:03:57 GMT

Hopefully. Thank you for all your help!

Re: SIM CARD NOT SHOWING IN PHONE

Clive2 — Sun, 19 Jan 2020 01:08:16 GMT

Maybe the phone you put it in is not compatible with PM some phones will not work with PM

Re: SIM CARD NOT SHOWING IN PHONE

Clive2 — Sun, 19 Jan 2020 01:10:34 GMT

You can search compatible PM phones on the web site

Re: SIM CARD NOT SHOWING IN PHONE

wetcoaster — Sun, 19 Jan 2020 01:15:08 GMT

@Clive2 wrote:
Maybe the phone you put it in is not compatible with PM some phones will not work with PM

@Clive2

Original post:

@krystlemcdowall wrote:
Hi,
I lost my phone and had to purchase a new sim card and yesterday I changed the number on the self serve site, it worked without any problem. Then today I had to switch phones and when I put the SIM card into the new phone it doesnt show up. It says " NO SIM- EMERGENCY CALLS ONLY". The troubleshooting I've done so far is:

1. Check to make sure the phone is unlocked , compatible with the frequency and not blacklisted.
2. Reset the phone and updated the software
3. Removed and put the sim back in
4. Tried another active sim card in the phone (it worked)
5. Tried the sim card in another phone (it still did not show up)
6. Made sure the number was imput correctly (I put it in again to make sure)
7. Made sure the account was active
8. Put a small shim behind the sim in case it wasnt fitting properly
The new phone is a Samsung Galaxy J7 Star (SM-J7373T1)
If anyone can think of anything else I'd sincerely appreciate it. I really need the phone to work. Thanks