topic Re: MMS suddenly not working in Get Support

MMS suddenly not working

kateyyj — Wed, 05 Jan 2022 15:21:48 GMT

Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly.

the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei works as normal)

also data usage went up if nothing turned on, it is new as well.

Re: MMS suddenly not working

JoyLuck — Tue, 14 Apr 2020 15:28:41 GMT

@kateyyj wrote:
Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly.
the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei works as normal)
also data usage went up if nothing turned on, it is new as well.

Have you checked your apn settings on the phone?

Re: MMS suddenly not working

geopublic — Tue, 14 Apr 2020 15:29:39 GMT

@kateyyj wrote:
Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly.
the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei works as normal)
also data usage went up if nothing turned on, it is new as well.

@kateyyj Go into settings -> Apps and find the App that you use to send messages. Clear the cache and then select force close. Restart your phone and try sending an MMS. Report back.

Re: MMS suddenly not working

iliketotalk — Tue, 14 Apr 2020 15:33:46 GMT

@kateyyj hi have you had any updates reboot your phone make sure data is on for sending receiving mms also turn off updates while on data will also cut your data consumption

Re: MMS suddenly not working

JoyLuck — Tue, 14 Apr 2020 15:35:39 GMT

@kateyyj

MMS only:

https://productioncommunity.publicmobile.ca/t5/Discussions/APN-Setting-for-MMS-only/m-p/199802

How do I set up data/APN on my smartphone?:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3

Re: MMS suddenly not working

kateyyj — Tue, 14 Apr 2020 15:44:23 GMT

question, why do i need to set APN all the sudden? I never set my APN on both accounts, one still working, one stopped lately.thanks

Re: MMS suddenly not working

geopublic — Tue, 14 Apr 2020 15:49:17 GMT

@kateyyj wrote:
question, why do i need to set APN all the sudden? I never set my APN on both accounts, one still working, one stopped lately.thanks

@kateyyj Good question. If you did not make any changes to your APN then more than likely it's not an APN issue. Just make sure the APN Type field contains mms or compare it to your other phone that works.

Best to try the sim with the issue on the other phone so see if the mms goes out. If it does then the problem is the phone and not Public's network or your account.

Re: MMS suddenly not working

iliketotalk — Tue, 14 Apr 2020 15:50:13 GMT

@kateyyj I know a few times over the years that updates have changed certain things when it was not intended

Re: MMS suddenly not working

kateyyj — Tue, 14 Apr 2020 15:58:46 GMT

so I should double check VPN?

Re: MMS suddenly not working

JoyLuck — Tue, 14 Apr 2020 16:03:38 GMT

@kateyyj wrote:
so I should double check VPN?

I would do what @geopublic suggests and try your sim card in the other phone and see what happens.

Re: MMS suddenly not working

Anonymous — Tue, 14 Apr 2020 16:09:10 GMT

@kateyyj

Has anything changed though?

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

2. Manually add $1 into your account and restart the phone.

Re: MMS suddenly not working

popping — Tue, 14 Apr 2020 16:52:59 GMT

@kateyyj wrote:
Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly.
the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei works as normal)
also data usage went up if nothing turned on, it is new as well.

If you don't see your data usage line, you used all your data for the current cycle.

My data usage line showing that I used 45.396 out of 250 MB.

Data & Add-Ons	Amount Used
$0 Free Holiday Giveaway: 1GB Add-on	140.206 / 1024 MB
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)	1 / 400 MIN
1GB Promo	102.004 / 1024 MB
250 MB at 3G speed	45.396 / 250 MB
500 min Canada-Wide Long Distance	189 / 500 MIN

Re: MMS suddenly not working

gblackma — Tue, 14 Apr 2020 16:55:57 GMT

@kateyyj try a network reset, restart and reenter you WiFi passwords and APN settings if necessary, enable data and try sending an mms text message. If this doesn't work let us know.

Re: MMS suddenly not working

popping — Tue, 14 Apr 2020 16:56:37 GMT

@kateyyj

If you used all your data for your current cycle, options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the ? button at the bottom right hand corner of this page. Moderator wait time is up to 2 days or more. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $10 200MB data. Expensive option

Re: MMS suddenly not working

Naepalm — Tue, 14 Apr 2020 16:59:13 GMT

@kateyyj wrote:
Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly.
the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei works as normal)
also data usage went up if nothing turned on, it is new as well.

MMS only works on Data it will not work with Wifii.

You have to have your data turned on, if you have no data then this will not work to send.

Re: MMS suddenly not working

Anonymous — Tue, 14 Apr 2020 17:00:59 GMT

@kateyyj

Don't worry about data when it comes to MMS. You could even have a plan with no data and you could have MMS.

Re: MMS suddenly not working

kateyyj — Tue, 14 Apr 2020 17:56:45 GMT

I have tried another phone, works well, so it is the phone, double checked and compared APN,,so what to do?still canot get MMS

Re: MMS suddenly not working

geopublic — Tue, 14 Apr 2020 17:59:53 GMT

@kateyyj wrote:
I have tried another phone, works well, so it is the phone, double checked and compared APN,,so what to do?still canot get MMS

@kateyyj Did you try to force close the messaging app on the problem phone? Is data turned on? Post a screenshot of the APN settings from the problem phone.

Re: MMS suddenly not working

Anonymous — Tue, 14 Apr 2020 18:01:38 GMT

@kateyyj wrote:
I have tried another phone, works well, so it is the phone, double checked and compared APN,,so what to do?still canot get MMS

Your first message said send and receive. This one says receive. Which is it?

Re: MMS suddenly not working

kateyyj — Tue, 14 Apr 2020 18:02:42 GMT

neither working, send and receive,works on another phone