topic Re: Mixed up numbers in Get Support

Mixed up numbers

Wildhorses — Wed, 05 Jan 2022 15:21:45 GMT

Hi! My husband and I switched providers last night. We wanted to keep our old numbers but instead I ended up with a new number and my husband with my old number 🥴 Can someone help us get this straightened out please!?

Re: Mixed up numbers

Triguy — Sat, 18 Jan 2020 12:26:49 GMT

I think this is a duplicate post. Your huband Jared1 already posted to the forum.

Re: Mixed up numbers

will13am — Sat, 18 Jan 2020 12:28:42 GMT

The account with the new number needs to receive a port in. As far as having the old numbers in the "wrong account", just switch SIM cards. If both accounts are not using the same plan, then do a plan change on next renewal.

Re: Mixed up numbers

JellyCar — Sat, 18 Jan 2020 19:43:58 GMT

Hiya, try this method out to see if you can get your old number back:

Got to My Account -> My Profile -> Change Number

Re: Mixed up numbers

Wildhorses — Sun, 19 Jan 2020 01:14:34 GMT

Thanks so much for all your suggestions! We had the help of a really patient moderator to fix our numbers.

Re: Mixed up numbers

Wildhorses — Sun, 19 Jan 2020 01:20:55 GMT

Re: Mixed up numbers

darlicious — Sun, 19 Jan 2020 01:39:47 GMT

@Wildhorses Vefy happy you had a moderator who was able to fix the mix up when your husband was porting your number in from your previous provider. Have your husband accept a solution for his post/thread. Welcome to public mobile.