topic Re: Old provider cancellation in Get Support

Old provider cancellation

Brandon87 — Wed, 05 Jan 2022 15:21:41 GMT

New to public mobile. Old provider was BELL. Was wondering during the number change process does public mobile automatically cancel my account with bell or do I have to call Bell myself and tell them? Thanks

Re: Old provider cancellation

darlicious — Tue, 14 Apr 2020 13:48:33 GMT

@Brandon87 When you port your number in from bell it automatically cancels your bell account. Bell will send you a final bill if it was a postpaid account that will be prorated depending on how many billing days you were into your monthly bill. So you may be issued a refund.

Re: Old provider cancellation

iliketotalk — Tue, 14 Apr 2020 13:46:24 GMT

@Brandon87 hi if you ported a number it cancels your old account but it doesn't hurt to check in a few days

Re: Old provider cancellation

Triguy — Tue, 14 Apr 2020 13:54:37 GMT

During the porting (transfer) process your account with Bell will be automatically closed.

Re: Old provider cancellation

Naepalm — Tue, 14 Apr 2020 13:57:31 GMT

@Brandon87 wrote:
New to public mobile. Old provider was BELL. Was wondering during the number change process does public mobile automatically cancel my account with bell or do I have to call Bell myself and tell them? Thanks

Brandon,

You an I both brother, I just moved away from Bell last week. I found out the answer to this the hard way. Sitting on the phone with Bell for an hour to find out as soon as you port your number it automatically cancels with the previous provider. As soon as you Port your number BELL's service is cancelled. You do not have to call anyone. 🙂 just wave good by from your front porch and give Bell a nice hand gesture. LOL. 🤣

Re: Old provider cancellation

will13am — Tue, 14 Apr 2020 15:05:29 GMT

@Brandon87 , just to be clear, the line that contains the number involved in the porting is closed. If the account has other lines or services, it will remain open, less one line. If the account has only that single line, it will close eventually after final settlement.

Re: Old provider cancellation

kelvarnsen — Tue, 14 Apr 2020 16:50:36 GMT

Also be aware that as soon as you cancel Bell will probably call you and try to get you to come back with deals and offers that are way way better than anything they offered you when you were already a customer.

Re: Old provider cancellation

dude65 — Tue, 14 Apr 2020 20:06:59 GMT

Welcome to PM!

Just to add, if you are coming from a different prepaid provider, make sure the account will be active until the the porting is done..

Re: Old provider cancellation

porcupine — Tue, 14 Apr 2020 20:41:29 GMT

old bell customer once you port your number your done thats all you have to do

Re: Old provider cancellation

cnlau101 — Sun, 13 Sep 2020 22:41:24 GMT

My old provider was Virgin Mobile. will they automatically cancel my account with them after the number was successfully transferred to Public Mobile?

Re: Old provider cancellation

hairbag1 — Sun, 13 Sep 2020 23:13:43 GMT

@cnlau101 wrote:
My old provider was Virgin Mobile. will they automatically cancel my account with them after the number was successfully transferred to Public Mobile?

Once your old VM number is successfully ported to Public Mobile...that VM account is closed automatically.

Welcome to PM.