topic Making things better in Get Support

Making things better

Clive2 — Wed, 05 Jan 2022 15:21:40 GMT

Hi all,

I'm new to public, all is working well very satisfied. Just putting a question out to all members how can Public moving forward tune the product they have for their existing client base and to attract more subscribers.

I'm sure there will be some awesome answers.

Re: Making things better

LovesToPM — Sat, 18 Jan 2020 00:36:27 GMT

@Clive2 wrote:
Hi all,
I'm new to public, all is working well very satisfied. Just putting a question out to all members how can Public moving forward tune the product they have for their existing client base and to attract more subscribers.
I'm sure there will be some awesome answers.

They are doing a great job to attract new customers (with Amazon gift card and free gift giveaways).

Its keeping customers that might be an issue. They have to resolve some of the issues that have reared its ugly head for the longest time (we're talking about several years).

Re: Making things better

CannonFodder — Sat, 18 Jan 2020 00:41:45 GMT

@LovesToPM wrote:

They are doing a great job to attract new customers (with Amazon gift card and free gift giveaways).

Its keeping customers that might be an issue. They have to resolve some of the issues that have reared its ugly head for the longest time (we're talking about several years).

Yeah, although I'm relatively new here as well, I got to agree, because I keep seeing the same issues over & OVER. Granted, some of them could be avoided, if more people doing their own activations were a little more tech savvy, BUT I keep seeing the "auto-pay" didn't work" kind of problem, which ought to be taken care of A.S.A.P.

Re: Making things better

Clive2 — Sat, 18 Jan 2020 00:54:17 GMT

Thanks for the reply, Im sure Telus is watching

Re: Making things better

srlawren — Sat, 18 Jan 2020 00:57:36 GMT

@Clive2 wrote:
Thanks for the reply, Im sure Telus is watching

@Clive2 they are. They just aren't putting the time and effort into fixing things very quickly. Most of these bugs and quirks are several YEARS old. Telus doesn't want to invest in the fixes, it's quite evident.

Here's some of the quirks and features I've metioned recently:

https://productioncommunity.publicmobile.ca/t5/The-Lounge/Public-Mobile-Rocks-Reply-yes-if-you-agree/m-p/473299/highlight/true#M3106

These are but a sampling.

Re: Making things better

CannonFodder — Sat, 18 Jan 2020 01:00:22 GMT

@srlawren wrote:
@Clive2 wrote:
Thanks for the reply, Im sure Telus is watching
@Clive2 they are. They just aren't putting the time and effort into fixing things very quickly. Most of these bugs and quirks are several YEARS old. Telus doesn't want to invest in the fixes, it's quite evident.

Which, I suppose, is why they throw rewards at us for helping people with their issues..... guess we're a lot cheaper than having the issues fixed. 😉

Re: Making things better

srlawren — Sat, 18 Jan 2020 01:03:41 GMT

@CannonFodder wrote:
Which, I suppose, is why they throw rewards at us for helping people with their issues..... guess we're a lot cheaper than having the issues fixed. 😉

@CannonFodder that's the general concensus around the longer-timers for sure, and I'd agree.

Re: Making things better

Clive2 — Sat, 18 Jan 2020 01:03:44 GMT

I guess I have opened Pandora's box here, I hope the mods are feeding this back

Re: Making things better

CannonFodder — Sat, 18 Jan 2020 01:07:02 GMT

@Clive2 wrote:
I guess I have opened Pandora's box here, I hope the mods are feeding this back

Nah, I'm sure the Mods and the "powers that be" at PM, are well aware of the issues around here by now.

Re: Making things better

Clive2 — Sat, 18 Jan 2020 01:07:17 GMT

But i'm looking at the positive side of things, positive change

Re: Making things better

Clive2 — Sat, 18 Jan 2020 01:09:10 GMT

then we need a union lol

Re: Making things better

marimacas — Sat, 18 Jan 2020 01:27:37 GMT

@CannonFodder wrote:
@LovesToPM wrote:

They are doing a great job to attract new customers (with Amazon gift card and free gift giveaways).

Its keeping customers that might be an issue. They have to resolve some of the issues that have reared its ugly head for the longest time (we're talking about several years).
Yeah, although I'm relatively new here as well, I got to agree, because I keep seeing the same issues over & OVER. Granted, some of them could be avoided, if more people doing their own activations were a little more tech savvy, BUT I keep seeing the "auto-pay" didn't work" kind of problem, which ought to be taken care of A.S.A.P.

I agree with you. I see relatively the same questions/problems.
It seems I'm a lucky because I haven't had such "general" issues so far.

Re: Making things better

Souky123 — Sat, 18 Jan 2020 01:32:26 GMT

Nee

Re: Making things better

Souky123 — Sat, 18 Jan 2020 01:33:25 GMT

Need unlimited data like the rest of tge providers then there doing great until then so so

Re: Making things better

yanzhiqiang — Sat, 18 Jan 2020 03:19:21 GMT

I am very happy about the reward program and free add ons. No others doing these.

Re: Making things better

Karnbot13 — Sat, 18 Jan 2020 12:17:17 GMT

@Souky123 wrote:
Need unlimited data like the rest of tge providers then there doing great until then so so

I'm not sure about that. 128 kbps data speed when you run out of regular, just so you can market "unlimited" data, isn't worth the price you paid to read that advertisement.

Re: Making things better

XionBunny — Sat, 18 Jan 2020 19:49:53 GMT

@Karnbot13 wrote:
@Souky123 wrote:
Need unlimited data like the rest of tge providers then there doing great until then so so
I'm not sure about that. 128 kbps data speed when you run out of regular, just so you can market "unlimited" data, isn't worth the price you paid to read that advertisement.

I found the reduced speed data quite useful, I'd prefer it come here too, more options are better.

Re: Making things better

PAULRANG18 — Sat, 18 Jan 2020 20:16:27 GMT

PM will likely not offer unlimited data because they offer several rewards others don't. Likely, rewards would suffer if unlimited came to be. Which would you rather have? Seems obvious.

Re: Making things better

Clive2 — Sat, 18 Jan 2020 22:02:47 GMT

Just a thank you to everyone who has responded to this thread and those who have given a bravo