topic Re: Email in Get Support

Email

DebMacD — Wed, 05 Jan 2022 15:21:38 GMT

Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)

Re: Email

JoyLuck — Tue, 14 Apr 2020 06:01:53 GMT

@DebMacD wrote:
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)

You can only have one email per account.

Re: Email

computergeek541 — Tue, 14 Apr 2020 06:02:56 GMT

@DebMacD wrote:
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)

This means that someone has already set up a Public Mobile account in the past using that e-mail address.

By some chance are you trying to activate a second account? If so, you need to use a different e-mail address. A G-mail alias can be used to make it appear that you have more than one e-mail address or there are many free web-based e-mail services such as G-mail, Hotmail, Yahoo, etc.

Re: Email

Pawprints1986 — Tue, 14 Apr 2020 06:10:11 GMT

Wouldn't using an alias mean you can't confirm your account? Or get any emails about the community or others from PM?

Re: Email

geopublic — Tue, 14 Apr 2020 06:21:14 GMT

@DebMacD Each account requires a unique email or an email alias of the email that has already been used.

Re: Email

ShawnC13 — Tue, 14 Apr 2020 07:06:49 GMT

@DebMacD wrote:
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)

Is this new plan a second plan? If so you will need to either use an alias email such as with gmail or create a new email, there are a lot of places to create email accounts.

Re: Email

gblackma — Tue, 14 Apr 2020 10:08:49 GMT

@DebMacD personally, I like having a free Google email account on my Android phones. It gives me 15 gigabytes of space, which allows me to back up my contacts etc there. You can also forward this email to your other email address. Here are 2 articles on Gmail accounts.

Get a Google email account https://support.google.com/mail/answer/56256?hl=en
Forward email from a Google account https://support.google.com/mail/answer/10957?hl=en

Stay safe.

Re: Email

Naepalm — Tue, 14 Apr 2020 13:48:13 GMT

@DebMacD wrote:
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)

Is this so you can have a second phone in your household?

If it is; go to Gmail here ---> https://www.google.com/gmail/ and set up a new email to use for subsequent phones.

Now if you are just trying to change your existing plan then you can do that in your self serve account:

here: --> https://selfserve.publicmobile.ca/Overview/

Re: Email

dude65 — Tue, 14 Apr 2020 14:20:47 GMT

As to what @computergeek541 said, with gmail its easy to make a alias. Maybe some one can shed light on if it does actually work with PM what i will describe below. To make a gmail alias, just put a "+anything@gmail.com" after the first part of the email address. You can replace "anything" with what ever you want to use. The plus sign makes it an alias. As to how someone explained it to me, if you subscribe to a online newsletter.... just put the"+newletter@gmail.com". If you get mail from that address, you know it came from there or they gave away your email address.

Another thing one can do is to have a second email account, and have it forwarded to the primary email account, if you want.

Re: Email

DebMacD — Tue, 21 Apr 2020 12:06:01 GMT

I was asking question concerning using another email to set up an other account (a friend was setting up account) and was getting email already used (when it actually wasn’t already used)

problem solved account was set up using email site said couldn’t be used

Re: Email

Luddite — Thu, 23 Apr 2020 19:05:11 GMT

@Pawprints1986 wrote:
Wouldn't using an alias mean you can't confirm your account? Or get any emails about the community or others from PM?

@Pawprints1986 No to all you asked.