topic Re: need the PUK code for my sim in Get Support

need the PUK code for my sim

John_murray — Wed, 05 Jan 2022 15:21:35 GMT

Re: need the PUK code for my sim

Anonymous — Tue, 14 Apr 2020 03:58:06 GMT

@John_murray

What exact message is the phone showing?

It could be that the phone is locked. You need to talk to your previous provider and get it unlocked.

If you have a Samsung phone then they have a method to give you a code.

If it's a phone from out of country then you might need to pay a service to give you an unlock code.

But if it's your SIM that you might have at one time set a PIN on then you would need to contact the moderators.

Thanks @computergeek541

Re: need the PUK code for my sim

Daps — Tue, 14 Apr 2020 04:04:44 GMT

@John_murray Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.

If your phone is a Samsung you might be able to get an unlock code from the Samsung website via chat.

To start a chat session from Samsung's webpage, go here: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Re: need the PUK code for my sim

JoyLuck — Tue, 14 Apr 2020 04:17:43 GMT

@John_murray

From this thread:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Need-a-PUK-Code-Moderator-Please-Help/m-p/526939

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: need the PUK code for my sim

Naepalm — Tue, 14 Apr 2020 04:20:08 GMT

@John_murray Who is your previous provider? Go to the site or call them. If your phone is older then 2017 this applies if its newer then that this does not apply to Canadian sold phones. This code it asks for is the unlock code from your provider.

Here is a site that will help you with unlocking your phone:

Unlock my Phone

Re: need the PUK code for my sim

Staliger — Tue, 14 Apr 2020 04:45:26 GMT

@John_murray Was your problem solved? Let us know so we could advice further! Thanks and stay safe!

Re: need the PUK code for my sim

John_murray — Tue, 14 Apr 2020 04:50:36 GMT

no its a PUK code that's being requested.

Re: need the PUK code for my sim

Anonymous — Tue, 14 Apr 2020 04:53:58 GMT

@John_murray wrote:
no its a PUK code that's being requested.

So have you read the replies?

Re: need the PUK code for my sim

John_murray — Tue, 14 Apr 2020 04:56:14 GMT

no i have been using the phone with the sim it works fine i was going through settings and seen pin for sim thought i would add one guess i put the wrong one in too many times but thanks for taking the time to try and help .

Re: need the PUK code for my sim

Anonymous — Tue, 14 Apr 2020 05:00:29 GMT

@John_murray wrote:
no i have been using the phone with the sim it works fine i was going through settings and seen pin for sim thought i would add one guess i put the wrong one in too many times but thanks for taking the time to try and help .

Ah. Well there you go. The moderator team can get that for you.

Re: need the PUK code for my sim

John_murray — Tue, 14 Apr 2020 06:25:35 GMT

yes im definitely reading all the replies so please keep em coming LOL.

Re: need the PUK code for my sim

gpixel — Tue, 14 Apr 2020 08:46:23 GMT

@John_murray yeah I used to get locked out of my sim all the time back in the day 10-15 years ago when this was the only way of putting a security code on your phone. I didn't think anyone would still do this lol. if you enter the PUK code wrong 10 times your sim will be permanently blocked. make sure to keep the code, so if you ever lock yourself out again you don't have to ask the moderators for it.

Re: need the PUK code for my sim

gblackma — Tue, 14 Apr 2020 09:46:05 GMT

@John_murray to contact the moderators, click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe