topic Re: How to deactivate public mobile. in Get Support

How to deactivate public mobile.

aeibine — Wed, 05 Jan 2022 15:21:33 GMT

My plan expires on February. How do I switch without getting charged for next month

Re: How to deactivate public mobile.

boundless — Fri, 17 Jan 2020 22:04:24 GMT

@aeibine wrote:
My plan expires on February. How do I switch without getting charged for next month

Turn off Autopay, if it’s enabled, in the Payment settings in the self serve portal. Then you won’t be charged for the next month and your plan will expire at that time.

Also note that if you want to port your PM phone number to a new provider, you need to sign on and initiate the porting process with the new provider BEFORE your PM account expires. Your PM account must be active in order for the porting process to complete.

Re: How to deactivate public mobile.

missorange — Fri, 17 Jan 2020 22:01:54 GMT

Make sure you turn off the auto pay, then you can do the switch.

Re: How to deactivate public mobile.

ChuckYeah — Fri, 17 Jan 2020 22:02:02 GMT

@aeibine Port your number out to another provider before your renewal date. I'd recommend two to three days before, OR if you don't want your number anymore, remove your credit card information and your account will be suspended and closed 90 days later. No charges during that 90 days.

Re: How to deactivate public mobile.

Luddite — Fri, 17 Jan 2020 22:31:02 GMT

@aeibine wrote:
My plan expires on February. How do I switch without getting charged for next month

@aeibine Some nuances to previous suggestions:

- in theory once you successfully port-out your PM number your account is closed without further charges

- autopay can also be removed by following the prompts after dialing 611

- if you plan to transfer your number there is little value, and only risk, in delaying; just turn off autopay and get it done

Re: How to deactivate public mobile.

darlicious — Sun, 19 Jan 2020 12:03:28 GMT

@aeibine When you remove autopay remove your credit card info as well. Sorry to see you go....