topic Re: actual customer help in Get Support

actual customer help

simonh7474 — Wed, 05 Jan 2022 15:21:24 GMT

My son registered his new sim card and its working fine but he's forgotten the email address he had at the time and now we can't access his account. Any ideas how to reset the account email address if we can't logon in the first place?

Thanks

Re: actual customer help

iliketotalk — Mon, 13 Apr 2020 20:16:07 GMT

@simonh7474 hi if you cant find your email you can contact a moderator bottom right corner ? they can help you ask simon to speak with moderator

Re: actual customer help

will13am — Mon, 13 Apr 2020 20:23:41 GMT

@simonh7474 , there should have been a welcome email sent out upon successful activation. Check your email accounts to identify which one was used. Failing that, contact the moderator team as already suggested. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: actual customer help

gblackma — Mon, 13 Apr 2020 20:23:10 GMT

@simonh7474 if you can't find your son's PM welcome message, then contact the moderators directly through private message here and ask them for it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe

Re: actual customer help

mpcdesign — Mon, 13 Apr 2020 20:40:31 GMT

@simonh7474, another way to get your email and password is via your web browser:

Chrome > Preferences > Autofill > Passwords

Firefox > Preferences > Privacy & Security > Logins & Passwords > Saved Logins

Safari > Preferences

Here you can see the email address and passwords too.

Re: actual customer help

Naepalm — Mon, 13 Apr 2020 22:30:29 GMT

@simonh7474 wrote:
My son registered his new sim card and its working fine but he's forgotten the email address he had at the time and now we can't access his account. Any ideas how to reset the account email address if we can't logon in the first place?

Thanks

I have seen this question about lost email come up a few times. Can PM not put under teh sign in, forgot login? And then you would have to fill in alternate info and have it sent via text to your phone or something?

Also, how is it people forget the email they used? Honest question, do you have so many emails that you can not remember the one that you used to sign up?