topic Re: Data in Get Support

Data

shmulyk — Wed, 05 Jan 2022 15:21:21 GMT

Is there a way to get my GB of data credited back?

Re: Data

gblackma — Mon, 13 Apr 2020 18:49:29 GMT

@shmulyk what gig of data are you talking about? Thanks.

Re: Data

Triguy — Mon, 13 Apr 2020 18:51:49 GMT

PM is prepaid so usually no guarantee of a refund. Are you asking about plan data or an add-on ?

Re: Data

mpcdesign — Mon, 13 Apr 2020 18:52:12 GMT

@shmulyk, are you talking about the US roaming who are stuck behind?

Re: Data

dabr — Mon, 13 Apr 2020 18:55:15 GMT

@shmulyk wrote:
Is there a way to get my GB of data credited back?

Have you used up all your plan data before renewal? Is so you can only do a plan change, or ask moderators to renew early to the same plan or purchase the data add-on (currently 1GB add-on is $15/half price), to tide you over until your renewal and plan data resets. Add-ons don't expire and any unused portion of the data will remain in your account until depleted.

Re: Data

will13am — Mon, 13 Apr 2020 19:14:09 GMT

@shmulyk , you can get the data back if it was lost due to an error in the system. If the data was "accidentally consumed", I don't think so.

Re: Data

Naepalm — Mon, 13 Apr 2020 19:23:30 GMT

@dabr I was reading that data usage does not carry over and spoke directly about add-ons. So unless this is a new policy that they have not communicated that could be misleading. Unless an OG has an inside scoop on this. Otherwise Public Mobile should change what it says on the page about data usage. 🤔

https://www.publicmobile.ca/en/on/get-help/articles/data-usage-carryover

Re: Data

dabr — Mon, 13 Apr 2020 19:42:37 GMT

@Naepalm wrote:
@dabr I was reading that data usage does not carry over and spoke directly about add-ons. So unless this is a new policy that they have not communicated that could be misleading. Unless an OG has an inside scoop on this. Otherwise Public Mobile should change what it says on the page about data usage. 🤔

https://www.publicmobile.ca/en/on/get-help/articles/data-usage-carryover

@Naepalm Plan data never carries over and will reset with renewal, but all add-ons (excluding US roaming) stay with the account until completely used up.

Edit: Sorry, was you referencing the 90 day plans? Those are no longer offered but it allowed users to have the flexibility to use their data/mins over a 90 day period vs the 30 day timeline. The terms of usage would still be pertinent to users who are grandfathered in to those plans.

Re: Data

Staliger — Tue, 14 Apr 2020 00:35:10 GMT

@shmulyk Was your problem solved? Let us know so we could advice further.

Re: Data

hairbag1 — Tue, 14 Apr 2020 01:03:02 GMT

@Staliger wrote:
@shmulyk Was your problem solved? Let us know so we could advice further.

Kinda frustrating isn't it...I mean when the OP poses a question then disappears after several Forumites have provided suggestions on how to cure their concern. Just let us know if it got fixed or not for cryin' out loud !

Re: Data

Anonymous — Tue, 14 Apr 2020 01:11:58 GMT

@hairbag1 wrote:
@Staliger wrote:
@shmulyk Was your problem solved? Let us know so we could advice further.
Kinda frustrating isn't it...I mean when the OP poses a question then disappears after several Forumites have provided suggestions on how to cure their concern. Just let us know if it got fixed or not for cryin' out loud !

As you know...happens ALL the time.

There bold and caps...how's that mpcdesign? 🙂