topic Re: Email from MOD team? in Get Support

Email from MOD team?

Naepalm — Wed, 05 Jan 2022 15:21:16 GMT

Hey everyone.

I got a strange email this morning and I'm not sure why they are saying they can help me. I went to the original post and I didn't ask for moderator help. Are there possible scams in Public, or is this a legit moderator email? Thanks for your help in advance.

Re: Email from MOD team?

Triguy — Mon, 13 Apr 2020 18:12:31 GMT

It is a legitimate email. They use it for verification purposes.

Re: Email from MOD team?

Naepalm — Mon, 13 Apr 2020 18:13:18 GMT

@Triguy

Are they just trying to verify I am who I say I am?

Re: Email from MOD team?

Luddite — Mon, 13 Apr 2020 18:16:22 GMT

Suspect there was an error. If you have not submitted a ticket, or private message, ignore it.

Re: Email from MOD team?

Naepalm — Mon, 13 Apr 2020 18:17:31 GMT

ok thank you @Luddite

Re: Email from MOD team?

mpcdesign — Mon, 13 Apr 2020 18:17:56 GMT

@Naepalm, by any chance you have a website and you want it go faster?

I think this is a bit wonky to me, because Public Mobile isn't a website creator and if one uses a WordPress site with a ton of plugins could slow the performance of a website.

Personally, I would send them an email and ask them if this was sent to you by mistake or ask for clarification as you didn't request this type of information.

Normally if it's from a moderator team, it's actually the individual moderator. I would think it is a scam, to be honest with you. If so, then this is kinda scary then, because it's pretty close to home!

I also suggest you change and make your password a bit stronger too just in case!

Re: Email from MOD team?

Deco_90 — Mon, 13 Apr 2020 18:19:46 GMT

It its a proper mail.

however, if you have not contacted them in any ways, I would reply back asking for what has happened just in case of any misunderstandings.

or if you have sent them an email previously, then I would not worry about it too much.

as for your question, it should not be a scam.

Re: Email from MOD team?

mpcdesign — Mon, 13 Apr 2020 18:19:46 GMT

Yeah, change your password asap! Make it stronger if by any chance you click on the authenticated link!

Re: Email from MOD team?

kselmak — Mon, 13 Apr 2020 18:33:29 GMT

@Naepalm

I received messages that e were not intended for me from mod team as well.

Just reply that they got the wrong person, somebody else is waiting for that response

It is obviously a member of moderator team replying to the message "will you make your website..." That was sent by direct message so they will ask to authenticate before proceeding.

Re: Email from MOD team?

popping — Mon, 13 Apr 2020 19:07:09 GMT

@Luddite wrote:
Suspect there was an error. If you have not submitted a ticket, or private message, ignore it.

Agree.

But I had received a private message from moderator on a thread which I started. In addition of the private message, that moderator also asked me to read my private message on my thread.

There is no moderator post on the thread in question and the private message does not have a ticket #. I will ignore it.

https://productioncommunity.publicmobile.ca/t5/Discussions/Will-you-make-your-website-work-faster/m-p/512386#M111426

@Luddite Please bring this up next time when you have meeting with @Tiana_V and @Alan_K

Re: Email from MOD team?

dabr — Mon, 13 Apr 2020 19:09:48 GMT

@Naepalm wrote:
Hey everyone.

I got a strange email this morning and I'm not sure why they are saying they can help me. I went to the original post and I didn't ask for moderator help. Are there possible scams in Public, or is this a legit moderator email? Thanks for your help in advance.

I agree with everyone that it seems to be the message was sent in error, but it does seem a little odd that your username was referenced.

I remember also receiving a message addressed to someone who was obviously messaging with the mods about their issue and I was concerned the message contained the real name of this person (luckily it was just their first name) and not just their username.

Re: Email from MOD team?

Naepalm — Mon, 13 Apr 2020 19:14:51 GMT

They have since replied with my real name and not just my user name and also my phone number. Jo just wanted to make sure this is how they might operate since I am new here and not sure what info I should be sharing through the email.

Re: Email from MOD team?

dabr — Mon, 13 Apr 2020 19:25:42 GMT

@Naepalm wrote:
They have since replied with my real name and not just my user name and also my phone number. Jo just wanted to make sure this is how they might operate since I am new here and not sure what info I should be sharing through the email.

Yes the first message responded to is always with your username and once everything is verified they will use your real name.

Re: Email from MOD team?

Luddite — Mon, 13 Apr 2020 19:26:12 GMT

@Naepalm wrote:
They have since replied with my real name and not just my user name and also my phone number. Jo just wanted to make sure this is how they might operate since I am new here and not sure what info I should be sharing through the email.

Nothing by email; just by private messaging - the tiny envelope beside your avatar. In case you are unsure: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Email from MOD team?

Naepalm — Mon, 13 Apr 2020 19:29:53 GMT

@Luddite

Right when I said an email thats exactly what I meant LOL. Thanks, Luddite for the info! 🙂

You know really appreciate you! Quick responses and always really good info. Keep it up!

Your effort does not go unnoticed 😁

Re: Email from MOD team?

dabr — Mon, 13 Apr 2020 19:32:01 GMT

@Naepalm wrote:
@Luddite

Right when I said an email thats exactly what I meant LOL. Thanks, Luddite for the info! 🙂

You know really appreciate you! Quick responses and always really good info. Keep it up!

Your effort does not go unnoticed 😁

That may also be the reason why he was selected to be an oracle (all wise and all knowing) 😊

Re: Email from MOD team?

kselmak — Mon, 13 Apr 2020 22:20:48 GMT

@Naepalm

I would still reply and let them know that they never got back to the poor soul that's waiting for their response.

Cheers

Re: Email from MOD team?

Naepalm — Mon, 13 Apr 2020 22:26:08 GMT

@kselmak wrote:
@Naepalm
I would still reply and let them know that they never got back to the poor soul that's waiting for their response.
Cheers

I replied to their email I dint leave it hanging

Re: Email from MOD team?

Staliger — Tue, 14 Apr 2020 00:37:27 GMT

@Naepalm Yes, it is legit user and email, don't worry. they do it any time you create ticket or send a message to them directly. I have never seen scam here from, PM. On the other hand, yes, they can send a message by mistake, and this happened to me once.

Re: Email from MOD team?

gpixel — Tue, 14 Apr 2020 03:14:59 GMT

this is click bait! jk 🙂 have a nice day