topic Re: Autopay problems in Get Support

Autopay problems

Tonyaannemarie — Wed, 05 Jan 2022 15:21:08 GMT

I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay. It said I owed 16 after rewards applied then took the regular 40. 🤷🏼‍♀️Now it says set up for auto pay with a dynamic one time payment??????? I never made any changes ....

Re: Autopay problems

gblackma — Fri, 17 Jan 2020 00:37:54 GMT

Sorry to hear that . Contact a moderator and explain your situation. Click on the green questionmar in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one. Submit a ticket.

@Tonyaannemarie wrote:
I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay. It said I owed 16 after rewards applied then took the regular 40. 🤷🏼‍♀️Now it says set up for auto pay with a dynamic one time payment??????? I never made any changes ....

Re: Autopay problems

cellphoneuser1 — Fri, 17 Jan 2020 09:37:13 GMT

@Tonyaannemarie wrote:
I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay. It said I owed 16 after rewards applied then took the regular 40. 🤷🏼‍♀️Now it says set up for auto pay with a dynamic one time payment??????? I never made any changes ....

You're saying you didn't get rewards and it charged price of $40 but the plan still doesn't work?

Re: Autopay problems

gblackma — Sun, 26 Jan 2020 22:43:34 GMT

@Tonyaannemarie Thanks for accepting my answer as the solution . Glad that we could help you. Welcome to PM .