topic Re: I cannot access my account. in Get Support

I cannot access my account.

Vikki671 — Wed, 05 Jan 2022 15:20:55 GMT

My email and password are no longer working. I can't get into my account to reset password and my email isn't working either. Nor can I get any response from the moderator. Is there some way to contact the moderator directly??

Re: I cannot access my account.

fdrcamb519 — Sun, 12 Apr 2020 21:20:00 GMT

At the bottom of page you can see which Mad are on lie and send one of them private message hope it helps

Re: I cannot access my account.

Triguy — Sun, 12 Apr 2020 21:20:41 GMT

To contact a moderator you need to click on the ? on the lower right hand corner. Chat with SIMon with your issue, so it can create a support ticket for the moderators for you. Once you think it understands the issue, type submit ticket.

Re: I cannot access my account.

fdrcamb519 — Sun, 12 Apr 2020 21:20:41 GMT

sorry spelling MOD online

Re: I cannot access my account.

Staliger — Sun, 12 Apr 2020 21:20:50 GMT

@Vikki671 Sure. Contact moderators by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot access my account.

Vikki671 — Sun, 12 Apr 2020 21:21:56 GMT

Yes I've done this and have received no response. I need a direct way without going thru simon

Re: I cannot access my account.

gblackma — Sun, 12 Apr 2020 21:34:08 GMT

@Vikki671 use this private message link to contact the moderators directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask them for a temporary password.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe

Re: I cannot access my account.

will13am — Sun, 12 Apr 2020 21:23:14 GMT

@Vikki671 contacting the moderators directly doesn't mean faster service. There was a time where the ticketing system was all that they were paying attention to. If you were able to generate a ticket, I would wait patiently.

Re: I cannot access my account.

Vikki671 — Sun, 12 Apr 2020 21:31:44 GMT

Thankyou!!!!!

Re: I cannot access my account.

Vikki671 — Sun, 12 Apr 2020 21:53:33 GMT

Thank you!!!