topic Re: Moderators reply time getting quick in Get Support

Moderators reply time getting quick

Jackhyf63 — Wed, 05 Jan 2022 15:20:52 GMT

Today I sent PM to MOD about missing community rewards.only 4 hrs waiting my community rewards got back,thanks the public Mobile's MOD.

Re: Moderators reply time getting quick

geopublic — Thu, 16 Jan 2020 16:24:18 GMT

@Jackhyf63 +1. Agree, moderator response times has been great these past couple of days. Hopefully it stays that way.

Re: Moderators reply time getting quick

ecowen — Thu, 16 Jan 2020 16:28:25 GMT

Definately. However, I'm still waiting for my issue to be solved. It's minor so I'm not in a hurrey.

Re: Moderators reply time getting quick

LovesToPM — Thu, 16 Jan 2020 16:35:40 GMT

@Jackhyf63 wrote:
Today I sent PM to MOD about missing community rewards.only 4 hrs waiting my community rewards got back,thanks the public Mobile's MOD.

Good to know that Moderator response times have significantly improved.

A few hours to resolve a non-urgent issue is awesome.

And there's no need to wait on the phone.

Re: Moderators reply time getting quick

Triguy — Thu, 16 Jan 2020 16:57:09 GMT

Usual response time was 48+ hours but PM seems to have hired more moderators. I see more of them logged in the forum. Hopefully faster resolutions for everyone.

Re: Moderators reply time getting quick

will13am — Thu, 16 Jan 2020 16:57:14 GMT

Good to hear the moderators are able to catch up. The interaction times are a dynamic thing. If a big problem occurs they will be swamped and if all is quiet, they might be bored.

Re: Moderators reply time getting quick

marimacas — Sat, 18 Jan 2020 00:59:49 GMT

Good to know that. I was impressed with such a quick response.

Re: Moderators reply time getting quick

CannonFodder — Sat, 18 Jan 2020 01:04:56 GMT

Guess it depends on the time of day you contact the Mods...... earlier today, while perusing the names of the folks that have recently signed in, I noticed that there were 7 Mods on here at the same time, which is the most I've seen in the 1 1/2 months I've been here! 👍🏼

Re: Moderators reply time getting quick

Joelkim — Fri, 24 Jan 2020 02:57:00 GMT

The service is getting improved day by day. This is why I chose PM. I'm very happy and I can use the telus IP relay with Telus. Thank you so much Public mobile and Telus teams.

Re: Moderators reply time getting quick

darlicious — Fri, 24 Jan 2020 06:36:57 GMT

I've seen a significant improvement over the last two months. Average response times for non urgent issues about 2-3 hours and very timely back and forth communication. Most issues resolved in less than half an hour. And I'm using the "slower" method.