topic Potential security risk message reported when access publicmobile.ca in Get Support

Potential security risk message reported when access publicmobile.ca

CellphoneuserPM — Wed, 05 Jan 2022 15:20:41 GMT

While using firefox I occasionally get an error message "Potential security risk message" while opening https://publicmobile.ca. This started occurring in Jan-2020 and comes and goes,

occurring from my home workstion and from other networks.

When I use browserleaks to identify the IP address of publicmobile.ca I get the below results

publicmobile.ca
IP Address Lookup
IP Address	23.23.153.163 54.83.51.244
Hostname	ec2-23-23-153-163.compute-1.amazonaws.com
IP Address Location
Country

United States (US)
State/Region	Virginia (VA)
City	Ashburn
ISP	Amazon.com, Inc.
ASN	14618
Timezone	America/New_York
Local Time	Thu, 16 Jan 2020 04:18:08 -0500
Latitude/Longitude	39.0481,-77.4728

should Publicmobile be related to the U.S. ?

Re: Potential security risk message reported when access publicmobile.ca

darlicious — Thu, 16 Jan 2020 11:36:11 GMT

@CellphoneuserPM Do you use a vpn?

Re: Potential security risk message reported when access publicmobile.ca

will13am — Thu, 16 Jan 2020 11:30:39 GMT

Public Mobile has SSL certificate problems. It comes and goes, not sure if it's real or not. Could be that the site is so buggy that it messes up the browser. I get this warning a lot on Firefox also. I close the browser and restart, problem goes away.

Re: Potential security risk message reported when access publicmobile.ca

will13am — Thu, 16 Jan 2020 11:32:36 GMT

@darlicious wrote:
@CellphoneuserPM Dobyou use a vpn?

How does VPN help here? I have gotten this warning while using a VPN. I am certain my VPN doesn't leak IP or DNS.

Re: Potential security risk message reported when access publicmobile.ca

darlicious — Thu, 16 Jan 2020 11:38:32 GMT

@will13am wrote:
@darlicious wrote:
@CellphoneuserPM Dobyou use a vpn?

How does VPN help here? I have gotten this warning while using a VPN. I am certain my VPN doesn't leak IP or DNS.

@will13am I was curious if the VPN correlated with the warning.

Re: Potential security risk message reported when access publicmobile.ca

gblackma — Thu, 16 Jan 2020 11:43:32 GMT

@will13am If the PM servers are located in the US. Wouldn't a VPN jump change to a US address, perhaps confusing Firefox's security into the message?

@will13am wrote:
@darlicious wrote:
@CellphoneuserPM Dobyou use a vpn?

How does VPN help here? I have gotten this warning while using a VPN. I am certain my VPN doesn't leak IP or DNS.

Re: Potential security risk message reported when access publicmobile.ca

will13am — Thu, 16 Jan 2020 11:48:04 GMT

@darlicious wrote:
@will13am wrote:
@darlicious wrote:
@CellphoneuserPM Dobyou use a vpn?

How does VPN help here? I have gotten this warning while using a VPN. I am certain my VPN doesn't leak IP or DNS.

@will13am I was curious if the VPN correlated with the warning.

Totally unrelated.

Re: Potential security risk message reported when access publicmobile.ca

will13am — Thu, 16 Jan 2020 11:52:34 GMT

@gblackma wrote:
@will13am If the PM servers are located in the US. Wouldn't a VPN jump change to a US address, perhaps confusing Firefox's security into the message?
@will13am wrote:
@darlicious wrote:
@CellphoneuserPM Dobyou use a vpn?

How does VPN help here? I have gotten this warning while using a VPN. I am certain my VPN doesn't leak IP or DNS.

What does your IP address have to do with SSL certificate errors? The self serve is buggy. Routing the traffic around the world through a different IP doesn't change anything. Dar went off topic. Let's not try to make it out like the suggestion must be relevancy.

Re: Potential security risk message reported when access publicmobile.ca

darlicious — Thu, 16 Jan 2020 12:07:59 GMT

@will13am Whoops...sorry!

@gblackma They're talking apples and oranges. I saw a banana in the fruit bowl. So I asked about the banana in case it related to the other fruit. It doesn't.

Re: Potential security risk message reported when access publicmobile.ca

gblackma — Thu, 16 Jan 2020 12:15:20 GMT

@will13am This seems to be a problem for VPN when using the Firefox web browser. If you do a search i.e. "Firefox security warning with VPN", the result supplies you with fixes like this https://www.expressvpn.com/support/troubleshooting/your-connection-is-not-private/

Or https://nordvpn.com/blog/your-connection-is-not-private-error/ so the problem exists.

@will13am wrote:
@gblackma wrote:
@will13am If the PM servers are located in the US. Wouldn't a VPN jump change to a US address, perhaps confusing Firefox's security into the message?
@will13am wrote:
@darlicious wrote:
@CellphoneuserPM Dobyou use a vpn?

How does VPN help here? I have gotten this warning while using a VPN. I am certain my VPN doesn't leak IP or DNS.

What does your IP address have to do with SSL certificate errors? The self serve is buggy. Routing the traffic around the world through a different IP doesn't change anything. Dar went off topic. Let's not try to make it out like the suggestion must be relevancy.

Re: Potential security risk message reported when access publicmobile.ca

darlicious — Thu, 16 Jan 2020 12:37:06 GMT

Apparently the banana has everything to do with the apples and oranges when they hang out in the same fruit bowl. thx @gblackma

Re: Potential security risk message reported when access publicmobile.ca

LovesToPM — Thu, 16 Jan 2020 14:17:03 GMT

@CellphoneuserPM

I use Firefox without any issues.

As @will13am suggested, restart your browser and computer if needed, the problem should resolve itself.

Re: Potential security risk message reported when access publicmobile.ca

geopublic — Thu, 16 Jan 2020 14:46:41 GMT

Looks like PM uses Amazon's AWS to host it's front end servers and it's not unusual for this servers to be located in one of Amazon's US data centers.

Re: Potential security risk message reported when access publicmobile.ca

marimacas — Thu, 16 Jan 2020 14:59:02 GMT

I use firefox but I've never had the message. I agree with the suggestion that the issue will be fixed after restarting your browser /computer. I always restart them when I face any probrems.

@LovesToPM wrote:
@CellphoneuserPM
I use Firefox without any issues.

As @will13am suggested, restart your browser and computer if needed, the problem should resolve itself.

Re: Potential security risk message reported when access publicmobile.ca

will13am — Thu, 16 Jan 2020 15:25:27 GMT

@gblackma wrote:
@will13am This seems to be a problem for VPN when using the Firefox web browser. If you do a search i.e. "Firefox security warning with VPN", the result supplies you with fixes like this https://www.expressvpn.com/support/troubleshooting/your-connection-is-not-private/
Or https://nordvpn.com/blog/your-connection-is-not-private-error/ so the problem exists.
@will13am wrote:
@gblackma wrote:
@will13am If the PM servers are located in the US. Wouldn't a VPN jump change to a US address, perhaps confusing Firefox's security into the message?
@will13am wrote:
@darlicious wrote:
@CellphoneuserPM Dobyou use a vpn?

How does VPN help here? I have gotten this warning while using a VPN. I am certain my VPN doesn't leak IP or DNS.

What does your IP address have to do with SSL certificate errors? The self serve is buggy. Routing the traffic around the world through a different IP doesn't change anything. Dar went off topic. Let's not try to make it out like the suggestion must be relevancy.

I don't buy the story. I have logged into the self serve 100s time while on VPN and no issues. In fact most of the time that I see the SSL certificate error is when I am not on a VPN.

Re: Potential security risk message reported when access publicmobile.ca

CellphoneuserPM — Thu, 16 Jan 2020 17:05:17 GMT

The message I receive appears and disappears without reseting Firefox. I find it interesting that others do not notice this problem as it is a maor security problem.

Re: Potential security risk message reported when access publicmobile.ca

LovesToPM — Thu, 16 Jan 2020 17:07:40 GMT

@CellphoneuserPM What version of Firefox are you using?

If you're not running 72.0.1 (for 64-bit), you may want to update it.

Re: Potential security risk message reported when access publicmobile.ca

CellphoneuserPM — Thu, 16 Jan 2020 17:10:17 GMT

I do not know why you brought up VPN? I am not using a VPN and if I was the certificate verifies the web site https://publicmobile.ca and would give the same results.

Re: Potential security risk message reported when access publicmobile.ca

darlicious — Thu, 16 Jan 2020 23:46:46 GMT

I use a VPN and occasionally get that message. I reboot and it goes away. I know nothing of these things as everyone knows this is not my area of expertise. So I wanted to know if it was related to getting the warning or not. Simple. Im taking the banana and putting it on my cereal. That problem is solved. No more banana.

Re: Potential security risk message reported when access publicmobile.ca

gblackma — Fri, 17 Jan 2020 00:13:44 GMT

@will13am I have never known any company to post a solution to a non existant problem. In this case these links were provided as solutions by the site of 2 VPN companies.

However this is besides the point, since @CellphoneuserPM says that he doesn't use one. @CellphoneuserPM , the consensus answer to your question seems to be that there is no risk. And that you should just refresh your browser or restart your computer. So, we are glad that we could help you. Please choose a solution and let's move on.