topic Re: Got charged extra in Get Support

Got charged extra

persiangel — Wed, 05 Jan 2022 15:20:34 GMT

I was recently charged $1.13 randomly on my credit and it's not my due date either. My statement just shows Public Mobile $1.13. I don't know how to get my money back.

Re: Got charged extra

CannonFodder — Thu, 16 Jan 2020 02:08:59 GMT

@persiangel If you provide a screenshot of the charges/credits/balance in your account, but obscuring your personal details, I'm sure we can decipher the issue.

Re: Got charged extra

NDesai — Thu, 16 Jan 2020 02:09:55 GMT

@persiangel When its your renewal date? Login to self-serve account and check your payment details. It should show you what you were charged for. Post a screenshot here so we can explain. Be sure to hide any personal details.

Re: Got charged extra

Jb456 — Thu, 16 Jan 2020 02:10:01 GMT

Log into your self serve account and account "view payment history" see if you notice anything there first.

If you don't contact moderators.

Re: Got charged extra

gblackma — Thu, 16 Jan 2020 02:15:38 GMT

@persiangel Did you test your credit card by putting through a $1? It looks like it a charge for $1 + 13% hst.

@persiangel wrote:
I was recently charged $1.13 randomly on my credit and it's not my due date either. My statement just shows Public Mobile $1.13. I don't know how to get my money back.

Re: Got charged extra

persiangel — Thu, 16 Jan 2020 03:47:33 GMT

January 13 was my renewal date. This was a random charge. I'll have to contact a moderator. Thanks for your help 🙂

Re: Got charged extra

Jb456 — Thu, 16 Jan 2020 03:55:31 GMT

@persiangel

No need to contact moderators.

You had a $2 balance and recieved a $10 referral credit on Dec 15th. Brings balance to $12.

Then on Jan 13. Your autopay credit was applie balance $14.

But your plan is $15. So $1 was charged to your credit card to bring your balance to $15 to pay for your next 30 days.

$1 is what you owed plus tax in your province.

Re: Got charged extra

persiangel — Thu, 16 Jan 2020 03:56:21 GMT

Got it. Thanks so much!

@Jb456 wrote:
@persiangel

No need to contact moderators.

You had a $2 balance and recieved a $10 referral credit on Dec 15th. Brings balance to $12.

Then on Jan 13. Your autopay credit was applie balance $14.

But your plan is $15. So $1 was charged to your credit card to bring your balance to $15 to pay for your next 30 days.

$1 is what you owed plus tax in your province.

Re: Got charged extra

Jb456 — Thu, 16 Jan 2020 03:59:07 GMT

No problem glad it's sorted out!

Welcome to Public Mobile 🙂

Re: Got charged extra

AE_Collector — Thu, 16 Jan 2020 04:54:38 GMT

Someone posted this identical situation just a few days ago.

AE_Collector

Re: Got charged extra

CannonFodder — Thu, 16 Jan 2020 05:11:56 GMT

@persiangel wrote:
Got it. Thanks so much!

Well, not that I'm one of those people that likes to say, "I told ya so!", BUT, I did say your screenshot would probably reveal all. 😉 Glad @Jb456 unraveled the mystery for you. 👍

Re: Got charged extra

darlicious — Thu, 16 Jan 2020 07:19:30 GMT

@AE_Collector wrote:
Someone posted this identical situation just a few days ago.

AE_Collector

@AE_Collector I thought someone had replied to that one from the other day.