topic Re: Resuming paused account in Get Support

Resuming paused account

edu1312 — Wed, 05 Jan 2022 15:20:32 GMT

I Paused my account because I was out of the country for a month. Now I want to reactivate it, but my old cycle start the 18th and I'm afraid that if I do the payment today the 15th, they will ask me to pay again the 18th, sine it was the day of the start of the cycle.

Wil that happen or a new cycle will start from the day I pay?

Re: Resuming paused account

gblackma — Thu, 16 Jan 2020 02:06:59 GMT

Why don't you contact a moderator and ask them to restart your service from tomorrow if you need service now. If not, wait until the 18th.

@edu1312 wrote:
I Paused my account because I was out of the country for a month. Now I want to reactivate it, but my old cycle start the 18th and I'm afraid that if I do the payment today the 15th, they will ask me to pay again the 18th, sine it was the day of the start of the cycle.

Wil that happen or a new cycle will start from the day I pay?

Re: Resuming paused account

Dunkman — Thu, 16 Jan 2020 02:12:02 GMT

@edu1312

When you re-activate your plan, your new cyle will begin. Then your next payment date will be 30 days later.

Re: Resuming paused account

NDesai — Thu, 16 Jan 2020 02:12:33 GMT

@edu1312 Wait, which plan are you on? If you paused it, how come your renewal date is still upcoming? It should've passed already.

Re: Resuming paused account

PAULRANG18 — Thu, 16 Jan 2020 02:36:58 GMT

The new cycle will begin the day of reactivation and payment and the next payment will occur 30 days later.