topic Re: Dec 7th payment in Get Support

Dec 7th payment

fredweet2 — Wed, 05 Jan 2022 15:20:27 GMT

I was wondering if you could break down the charge to my credit card on Dec 7th for $40.24.

I am on the 35$ plan and with HST it would be $39.55. This was my first charge.

I'm just trying to figure out how the breakdown is.

Re: Dec 7th payment

Lowufo — Wed, 15 Jan 2020 22:55:54 GMT

Log into your self serve account and you can look at your payment history there. This way you can see if they applied auto rewards or refer a friend rewards etc

Re: Dec 7th payment

gblackma — Wed, 15 Jan 2020 23:00:26 GMT

$35×1.14975. Are you in Quebec? The sales tax is 14.975%.

@fredweet2 wrote:
Hi
I was wondering if you could break down the charge to my credit card on Dec 7th for $40.24.
I am on the 35$ plan and with HST it would be $39.55. This was my first charge.
I'm just trying to figure out how the breakdown is.

Re: Dec 7th payment

kselmak — Wed, 15 Jan 2020 23:25:10 GMT

Hi @fredweet2

If you are logged in to your selfserve you can see all the transactions here https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

You can change the range

Thanks

Re: Dec 7th payment

darlicious — Wed, 15 Jan 2020 23:42:05 GMT

@fredweet2 You were charged $40.24 or $40.25? $35×15%tax ($5.25)= $40.25 The taxman rounded down?

Re: Dec 7th payment

NDesai — Wed, 15 Jan 2020 23:56:38 GMT

Tax will be calculated based on the are code of your phone number. So for example, if you live in Ontario with British Columbia number (604/778/236), you will be charged BC 12% tax. Just want to point this out if this is a case.

Re: Dec 7th payment

CannonFodder — Thu, 16 Jan 2020 00:24:19 GMT

@darlicious wrote:
@fredweet2 You were charged $40.24 or $40.25? $35×15%tax ($5.25)= $40.25 The taxman rounded down?

Nope, assuming @gblackma got it correct, about Quebec, the taxman got it right on!

Re: Dec 7th payment

darlicious — Thu, 16 Jan 2020 02:08:11 GMT

@CannonFodder @gblackma That's what I thought I wasn't sure if the 4 was a typo because the OP had said hst so I assumed 15%. For some reason I figured would have rejected the hst and still have separate pst and gst. Learned something new today like everyday.

Re: Dec 7th payment

CannonFodder — Thu, 16 Jan 2020 02:12:32 GMT

@darlicious wrote:
Learned something new today like everyday.

Yeah, me too - had ZERO idea Quebec had an odd sales tax of 9.975%! Not 9.5%, or 10%, or EVEN 9.9%, but 9.975%!!! 🙄

Re: Dec 7th payment

darlicious — Thu, 16 Jan 2020 02:42:33 GMT

@CannonFodder wrote:
@darlicious wrote:
Learned something new today like everyday.
Yeah, me too - had ZERO idea Quebec had an odd sales tax of 9.975%! Not 9.5%, or 10%, or EVEN 9.9%, but 9.975%!!! 🙄

@CannonFodderI knew quebec had an "off" percentage rate just not hst.

Re: Dec 7th payment

Nezgar — Thu, 16 Jan 2020 06:49:54 GMT

@CannonFodder wrote:
@darlicious wrote:
Learned something new today like everyday.
Yeah, me too - had ZERO idea Quebec had an odd sales tax of 9.975%! Not 9.5%, or 10%, or EVEN 9.9%, but 9.975%!!! 🙄

I guess 10% would be bad politics! Just like $9.95 looks cheaper than $10.

Re: Dec 7th payment

fredweet2 — Fri, 17 Jan 2020 22:12:24 GMT

I'm in Ontario so the HST is 13%. My area code is 289.

The math doesn't add up from what I can see.

Re: Dec 7th payment

computergeek541 — Fri, 17 Jan 2020 23:13:01 GMT

@fredweet2 wrote:
I'm in Ontario so the HST is 13%. My area code is 289.
The math doesn't add up from what I can see.

Since you appear to be getting charged an incorrect sales tax rate, the only people who can help you now are the moderators. Please open a ticket by going to https://publicmobile.ca.ada.support/chat/ .

Re: Dec 7th payment

CannonFodder — Fri, 17 Jan 2020 23:17:14 GMT

@Nezgar wrote:
@CannonFodder wrote:
@darlicious wrote:
Learned something new today like everyday.
Yeah, me too - had ZERO idea Quebec had an odd sales tax of 9.975%! Not 9.5%, or 10%, or EVEN 9.9%, but 9.975%!!! 🙄
I guess 10% would be bad politics! Just like $9.95 looks cheaper than $10.

I have no doubt about that!

As for the $9.95 vs. $10.00, I read it YEARS ago, that someone did a study on that sort of pricing, and apparently the majority of the population always look at a number like that, and their brain sees $9.95 as $9.00..... in fact, my wife always does that, but I guess my brain is wired differently, cuz I always round the price up. 😉

Re: Dec 7th payment

LovesToPM — Sat, 18 Jan 2020 13:42:53 GMT

@fredweet2 wrote:
I'm in Ontario so the HST is 13%. My area code is 289.
The math doesn't add up from what I can see.

As @computergeek541 mentioned, you should contact Moderators.

You may have discovered an error in PM tax calculation rules.

Did you previously have a number with another area code?

If you've always had area code 289, it could be that PM has incorrectly identified this area code as belonging to Quebec.

General info regarding Quebec sales tax (not that it matters to OP):

- Prior to 2013, Quebec's QST rate was 9.5% and was applied to both the sale price and GST.

- Since 2013, Quebec's QST rate is applied solely to the sale price. Effectively they kept the same rate making it 9.975%

Re: Dec 7th payment

april_h30 — Sat, 18 Jan 2020 23:25:10 GMT

@fredweet2

To see the breakdown of your phone bill, log into the Self Serve and click on Payment at the top of the screen then click on Transaction History. This will show you the charges on your bill.

Re: Dec 7th payment

wetcoaster — Sun, 19 Jan 2020 00:01:01 GMT

@april_h30 wrote:
@fredweet2

To see the breakdown of your phone bill, log into the Self Serve and click on Payment at the top of the screen then click on Transaction History. This will show you the charges on your bill.

@april_h30

All prices in Public Mobile's self serve accounts are before tax.

It seems like the OP has a discrepancy in the amount charged to their credit card which inludes taxes. It's something that needs to be looked at by the moderators as already suggested.