topic Re: Refund to account in Get Support

Refund to account

sheila_persaud — Wed, 05 Jan 2022 15:20:21 GMT

I cancelled my account so need refund toy Visa card

Re: Refund to account

Lowufo — Wed, 15 Jan 2020 20:19:18 GMT

Public Mobile is a prepaid service I do not think they issue any refunds if you cancel service. You could ask a moderator but I think your out of luck on a refund.

Re: Refund to account

ShawnC13 — Wed, 15 Jan 2020 20:24:51 GMT

@sheila_persaud wrote:
I cancelled my account so need refund toy Visa card

As stated it is a prepaid account and PM doesn't issue refunds or prorated plans for partial amounts used. How long have you been with PM? Were there issues you were experiencing with the service?

Re: Refund to account

gblackma — Wed, 15 Jan 2020 20:25:01 GMT

Hi Sheila, its a prepaid service. To my knowledge they never issue refunds. Sorry.

@sheila_persaud wrote:
I cancelled my account so need refund toy Visa card

Re: Refund to account

Staliger — Wed, 15 Jan 2020 21:23:12 GMT

@sheila_persaud wrote:
I cancelled my account so need refund toy Visa card

@sheila_persaud Although PM is a prepaid service, you can try to take your chances with refund by contacting with moderators and explaining your situation in details. Click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund to account

popping — Wed, 15 Jan 2020 21:28:18 GMT

@Staliger wrote:
@sheila_persaud wrote:
I cancelled my account so need refund toy Visa card
@sheila_persaud Although PM is a prepaid service, you can try to take your chances with refund by contacting with moderators and explaining your situation in details. Click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@sheila_persaud

Good luck by asking for refund. It will take over 3 months to get a refund if you get a generous moderator.

I hope that you had remove your autopay debit/credit card from your account before porting your number out to cancel. I had seen thread that PM continue to take money out from your card after cancellation.

Re: Refund to account

gblackma — Wed, 15 Jan 2020 21:32:35 GMT

@popping . Would the recurring charge to a cancelled account apply if you ported out your number? Thanks in advance.

@popping wrote:

@sheila_persaud

Good luck by asking for refund. It will take over 3 months to get a refund if you get a generous moderator.

I hope that you had remove your autopay debit/credit card from your account before porting your number out to cancel. I had seen thread that PM continue to take money out from your card after cancellation.

Re: Refund to account

wetcoaster — Wed, 15 Jan 2020 21:35:01 GMT

@gblackma wrote:
@popping . Would the recurring charge to a cancelled account apply if you ported out your number? Thanks in advance.
@popping wrote:

@sheila_persaud
Good luck by asking for refund. It will take over 3 months to get a refund if you get a generous moderator.

I hope that you had remove your autopay debit/credit card from your account before porting your number out to cancel. I had seen thread that PM continue to take money out from your card after cancellation.

Occasionally this can happen.

That's why we recommend removing the credit card info from the account before porting out - you loose access to your self serve account the moment the port-out completes.

Re: Refund to account

popping — Wed, 15 Jan 2020 21:36:52 GMT

@gblackma wrote:
@popping . Would the recurring charge to a cancelled account apply if you ported out your number? Thanks in advance.

Normally, PM will stop renewing your plan and stop taking money out after cancellation. You cannot login to your self-serve account after cancellation. It is safer to remove autopay credit card before port out your number.

Re: Refund to account

marimacas — Wed, 15 Jan 2020 22:14:43 GMT

Public Mobile is a prepaid service and does not offer refunds. If you are considering porting your number, do not remove your credit card information from your account until the process is complete. Once your number has been transferred, your account will be automatically closed.

Re: Refund to account

whereiswardo — Thu, 16 Jan 2020 01:33:15 GMT

Hopefully that problem gets fixed if it is still happening that people get charged after cancelling. Thanks for the tip. Hoping to be with Public Mobile long enough to get that zero dollar price point lol. Don't think I'll be leaving anytime soon. Prices sure beat my old provider. It's like mike tyson fighting a kid.

Re: Refund to account

gblackma — Thu, 16 Jan 2020 01:36:08 GMT

Lol. Welcome to PM. Here's to PM being a Buster Douglas instead.

@whereiswardo wrote:
Hopefully that problem gets fixed if it is still happening that people get charged after cancelling. Thanks for the tip. Hoping to be with Public Mobile long enough to get that zero dollar price point lol. Don't think I'll be leaving anytime soon. Prices sure beat my old provider. It's like mike tyson fighting a kid.

Re: Refund to account

srlawren — Thu, 16 Jan 2020 16:40:28 GMT

@Staliger wrote:
@sheila_persaud Although PM is a prepaid service, you can try to take your chances with refund by contacting with moderators and explaining your situation in details. Click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Staliger honestly, for a standard cancellation scenario, this is a waste of the moderators' time and highly unlikely to result in any sort of refund. If there was an error and you were charged extra somehow despite porting your number out or turning off autopay then you might have grounds to ask, but not just because you left of your own choice for another provider.

EDIT: I should add, every customer agreed to the terms of service when they activated their accounts. Under those terms, you're not entitled for a refund for partially-used cycles.