topic Re: Auto pay didnt work, but always did in the past in Get Support

Auto pay didnt work, but always did in the past

Michelle_e — Wed, 05 Jan 2022 15:20:15 GMT

Auto pay didnt work this renewal for some reason, but it alway has been fine in the past. To get my account to work I had to login and press the pay now button (account was essentially suspended anbd not working today) to get my service back, however, I didnt receive the auto pay credit this renewal credit on the bill

There have been no changes to my account since last renewal, therefore I would like the auto pay credit added back in. Seems like it is a glitch on PM's side

please advise

Re: Auto pay didnt work, but always did in the past

Lowufo — Wed, 15 Jan 2020 19:45:38 GMT

I would open up a ticket with a moderator so they can fix the issue and apply the proper rewards. Click on the ? bottom right to open a ticket

Re: Auto pay didnt work, but always did in the past

Triguy — Wed, 15 Jan 2020 19:47:18 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon- on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Auto pay didnt work, but always did in the past

ChuckYeah — Wed, 15 Jan 2020 19:53:05 GMT

If I understand you correctly, your autopay didn't work and you got your account reactivated on your own? If so, good for you. @CS_Agent can help for sure, but they'll likey just make sure your $2 gets applied to your next cycle.

Was the $2 added to your Additional Funds. If so, you'll have the same result without @CS_Agent . If it did not, they should apply it for you next cycle if you send a ticket.

Re: Auto pay didnt work, but always did in the past

LovesToPM — Wed, 15 Jan 2020 19:56:02 GMT

@Michelle_e wrote:
Auto pay didnt work this renewal for some reason, but it alway has been fine in the past. To get my account to work I had to login and press the pay now button (account was essentially suspended anbd not working today) to get my service back, however, I didnt receive the auto pay credit this renewal credit on the bill

There have been no changes to my account since last renewal, therefore I would like the auto pay credit added back in. Seems like it is a glitch on PM's side

please advise

PM billing system can sometimes glitch.

Are you able to logon your self-serve account?

If you see a button to reactivate service, click on it to make a manual payment and get your phone back on track.

Re: Auto pay didnt work, but always did in the past

Staliger — Wed, 15 Jan 2020 20:07:20 GMT

@Michelle_e wrote:
Auto pay didnt work this renewal for some reason, but it alway has been fine in the past. To get my account to work I had to login and press the pay now button (account was essentially suspended anbd not working today) to get my service back, however, I didnt receive the auto pay credit this renewal credit on the bill

There have been no changes to my account since last renewal, therefore I would like the auto pay credit added back in. Seems like it is a glitch on PM's side

please advise

@Michelle_e Sometimes, Autopay doesn't work properly. In order to prevend such problems like yours, it is recommended to do manual payment even with enabled Autopay.

Re: Auto pay didnt work, but always did in the past

Michelle_e — Wed, 15 Jan 2020 21:54:09 GMT

Thank you everyone, yes the account is working. I'm just hoping to not lose the autopay discount.

Thank you for the suggestions everyone!

Re: Auto pay didnt work, but always did in the past

Michelle_e — Wed, 15 Jan 2020 21:56:14 GMT

instructions worked perfectly, thank you

Re: Auto pay didnt work, but always did in the past

gblackma — Wed, 15 Jan 2020 22:01:09 GMT

You are welcome. You might also consider adding your payment a couple of days before its due to prevent this from happening again at an inappropriate time.

@Michelle_e wrote:
instructions worked perfectly, thank you