topic Re: Different payment price ($225) being shown under rewards (12 GB/$40 plan) in Get Support

Different payment price ($225) being shown under rewards (12 GB/$40 plan)

sm10 — Wed, 05 Jan 2022 15:20:05 GMT

Hello all,

First post here so please let me know if I need to add or change anything.

I am currently on the 12 GB/$40 plan and due to rewards my usual payment comes in under $120. I am also on autopay. I was checking the rewards section to see what the payment would be on my payment date (Friday) and saw that the payment will be $225. I have attached a screen shot and look forward to hearing your advice. Thanks in advance.

Re: Different payment price ($225) being shown under rewards (12 GB/$40 plan)

LovesToPM — Wed, 15 Jan 2020 05:01:58 GMT

@sm10 wrote:
Hello all,

First post here so please let me know if I need to add or change anything.

I am currently on the 12 GB/$40 plan and due to rewards my usual payment comes in under $120. I am also on autopay. I was checking the rewards section to see what the payment would be on my payment date (Friday) and saw that the payment will be $225. I have attached a screen shot and look forward to hearing your advice. Thanks in advance.

If the amount doesn't look right, you can contact Moderators.

To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Different payment price ($225) being shown under rewards (12 GB/$40 plan)

sm10 — Wed, 15 Jan 2020 05:03:01 GMT

thanks mate, will do

Re: Different payment price ($225) being shown under rewards (12 GB/$40 plan)

ShawnC13 — Wed, 15 Jan 2020 05:13:59 GMT

@sm10 wrote:
Hello all,

First post here so please let me know if I need to add or change anything.

I am currently on the 12 GB/$40 plan and due to rewards my usual payment comes in under $120. I am also on autopay. I was checking the rewards section to see what the payment would be on my payment date (Friday) and saw that the payment will be $225. I have attached a screen shot and look forward to hearing your advice. Thanks in advance.

IT is a known issue. The amount shown on the overview page is the correct amount. https://productioncommunity.publicmobile.ca/t5/Announcements/KNOWN-ISSUE-Plan-cost-display-error-on-Self-Serve/m-p/457048#M33653

Re: Different payment price ($225) being shown under rewards (12 GB/$40 plan)

sm10 — Wed, 15 Jan 2020 05:15:30 GMT

Thank you so much Shawn C!