topic Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu in Get Support

Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictures

tg-qhd — Wed, 05 Jan 2022 15:20:05 GMT

I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things:

1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone called UMIDIGI S3 PRO, I've attached screenshots of when I tried to edit APN settings. The fields are all greyed out and it's not letting me edit the settings.

2, I can send texts fine, but just can't text pictures, it just stays as 'Sending' for like 30 mins and then says 'Fails to deliver'

3, I can't access data if there's no WIFI, I've made sure that 'Mobile data' is enabled on my phone.

Any help would be really appreciated! THank you.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

ShawnC13 — Sat, 11 Apr 2020 20:21:16 GMT

I haven't checked for that specific phone but you could try this site.

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here! Audio @will13am uses umidigi he may know what can help you

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

Anonymous — Sat, 11 Apr 2020 20:23:21 GMT

@tg-qhd wrote:
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things:

1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone called UMIDIGI S3 PRO, I've attached screenshots of when I tried to edit APN settings. The fields are all greyed out and it's not letting me edit the settings.

2, I can send texts fine, but just can't text pictures, it just stays as 'Sending' for like 30 mins and then says 'Fails to deliver'

3, I can't access data if there's no WIFI, I've made sure that 'Mobile data' is enabled on my phone.

Any help would be really appreciated! THank you.

3,

What OS is the phone running?

Can you add an apn using the 3 dots?

Is there possibly a "hidden" + (to add) to the left of the right side icons?

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

gblackma — Sat, 11 Apr 2020 20:31:32 GMT

@tg-qhd edit the Telus.sp one. I have the F1. Change it to PM's APN. Enable data, save it and restart your phone. Try to send an mms. Let us know if this doesn't work.

The minimum apn type should be " default,mms,supl"

Stay safe.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

geopublic — Sat, 11 Apr 2020 23:04:34 GMT

@tg-qhd Go into Network & internet Mobile settings -> Advanced and select manually the Network to be Public Mobile. (Don not use the automatic setting)

Once Public Mobile is selected this should allow you to change APNs

Go back into the APN select the first one (Telus) and change the APN value from sp.telus.com to sp.mb.com. Save the change and test to see if data starts working.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

popping — Sat, 11 Apr 2020 20:29:30 GMT

@tg-qhd

I have an Umidigi A5 Pro. All I did was insert PM SIM card, enable data, power down my A5 Pro, wait a minute and start my A5 Pro again to let PM SIM card to configure my APN automatically. My data works and my picture MMS works.

Try my procedure and let me know how it goes.

Welcome to PM.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

will13am — Sat, 11 Apr 2020 20:40:48 GMT

I have a Umidigi A5 pro and F2. Both work without any APN editing. I can edit/add APN if needed. So I am not sure what is going on here. Try moving the SIM card to the other slot, see if that makes a difference. Is the add APN option available?

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

tg-qhd — Sat, 11 Apr 2020 20:43:02 GMT

@ShawnC13 Unfortunately the link you provided doesn't include my phone model. But thanks anyways.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

geopublic — Sat, 11 Apr 2020 20:46:08 GMT

It's been well documented here that some Umidigi models do not allow you to edit APN settings.

Posting my Umidigi model works is not going to help the OP resolve his issue.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

gblackma — Sat, 11 Apr 2020 20:47:54 GMT

@tg-qhd the SIM should be in slot one. Try resetting your network settings. Reset WiFi, mobile and Bluetooth- reset settings. Restart your phone, re-enter your wifi if applicable and see if this allows you to change and save your data APN settings.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

fujiyama — Sat, 11 Apr 2020 21:15:41 GMT

Try this guide from XDA

Download the app and follow the guide to step 8.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

Naepalm — Sat, 11 Apr 2020 21:29:13 GMT

@tg-qhd wrote:
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things:

1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone called UMIDIGI S3 PRO, I've attached screenshots of when I tried to edit APN settings. The fields are all greyed out and it's not letting me edit the settings.

2, I can send texts fine, but just can't text pictures, it just stays as 'Sending' for like 30 mins and then says 'Fails to deliver'

3, I can't access data if there's no WIFI, I've made sure that 'Mobile data' is enabled on my phone.

Any help would be really appreciated! THank you.

3,

What phone and operating system are you using? I have an additional question to your's as well, why do some people have this issue with data but others don't? Is it because of your phone age? When I moved two of my phones over I didn't have to do anything with APN settings. Maybe do a hard reset of your phone and retry.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

popping — Sat, 11 Apr 2020 21:44:49 GMT

@Naepalm wrote:
@tg-qhd wrote:
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things:

1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone called UMIDIGI S3 PRO, I've attached screenshots of when I tried to edit APN settings. The fields are all greyed out and it's not letting me edit the settings.

2, I can send texts fine, but just can't text pictures, it just stays as 'Sending' for like 30 mins and then says 'Fails to deliver'

3, I can't access data if there's no WIFI, I've made sure that 'Mobile data' is enabled on my phone.

Any help would be really appreciated! THank you.

3,
What phone and operating system are you using? I have an additional question to your's as well, why do some people have this issue with data but others don't? Is it because of your phone age? When I moved two of my phones over I didn't have to do anything with APN settings. Maybe do a hard reset of your phone and retry.

OP said UMIDIGI S3 PRO

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

Naepalm — Sat, 11 Apr 2020 22:01:06 GMT

@popping wrote:
@Naepalm wrote:
@tg-qhd wrote:
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things:

1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone called UMIDIGI S3 PRO, I've attached screenshots of when I tried to edit APN settings. The fields are all greyed out and it's not letting me edit the settings.

2, I can send texts fine, but just can't text pictures, it just stays as 'Sending' for like 30 mins and then says 'Fails to deliver'

3, I can't access data if there's no WIFI, I've made sure that 'Mobile data' is enabled on my phone.

Any help would be really appreciated! THank you.

3,
What phone and operating system are you using? I have an additional question to your's as well, why do some people have this issue with data but others don't? Is it because of your phone age? When I moved two of my phones over I didn't have to do anything with APN settings. Maybe do a hard reset of your phone and retry.

OP said UMIDIGI S3 PRO

Ah, Well the issue than might be that his phone is old? and UMIDIGI is a brand, not an operating system. Like are they running Android 1.5, Cupcake: April 27, 2009. Not saying he would run an operating system that old but just trying to trouble shoot.

@tg-qhd

Do you not find more issues with a phone that is from 2017 and earlier?

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

BearFBI — Sat, 11 Apr 2020 22:37:32 GMT

This is kinda like what samsung does. Samsung uses different carrier specific CSC codes that modifies your software to the carriers likeing. My phone was previously with Roger's and it has all their apps and settings stuck in my phone. I have to change the code to Telus or Public Mobiles CSC code to remove those. Some carriers even block the feature to edit APN settings. Now I did some research and your phone dose something similar to samsung but more complex to change. On samsung you can simply dial a number and change the code. On your phone apparently you have to insert a SIM card that allows the editing of APN settings. I heard that Freedom mobile SIMS and Roam Mobility SIMS allow the editing of APN settings on your phone. So you would have to buy one of those just to edit those settings. I read that in another post on the forum. It really sucks that they dont offer a setting to switch it like Samsung does. You could also try removing the SIM from the phone and try doing a factory reset then it might work. Rember to backup your data.

You could also look at this post on the forum.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings-on-Umidigi-A3Pro-cannot-be-edited-makes-mobile-data/td-p/348539/page/2

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

popping — Sun, 12 Apr 2020 00:49:33 GMT

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

geopublic — Sat, 11 Apr 2020 23:54:02 GMT

@tg-qhd Also try disabling VoLTE if it is enabled and then try my suggestions above. If you still can't get it going. Report it to Umidigi:

https://www.umidigi.com/page-BugReport.html

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

gblackma — Sun, 12 Apr 2020 00:03:08 GMT

@tg-qhd if everything else fails, use a Freedom mobile SIM card if you have access to one. It allows you access to APN settings blocked by other carriers.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

BearFBI — Sun, 12 Apr 2020 00:28:59 GMT

@gblackma yeah i think that's the only option. It sucks that you have to buy the sim and insert it just to edit the settings.

Re: Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictu

geopublic — Sun, 12 Apr 2020 00:35:21 GMT

I don't think that the Freedom sim trick works on the S3 Pro.