topic Re: Upgrade plan in Get Support

Upgrade plan

Thaben — Wed, 05 Jan 2022 15:19:59 GMT

Can I upgrade my plan right away? The only option I see when trying to upgrade is to wait until the next cycle (payment) for my new plan to kick in.

Re: Upgrade plan

iliketotalk — Sat, 11 Apr 2020 18:12:57 GMT

@ThabenHi iF you upgrade your plan right away you will lose what you have left in this cycle Since this is a prepaid plan

Re: Upgrade plan

JoyLuck — Sat, 11 Apr 2020 18:10:38 GMT

You can upgrade right away, but you will not receive any money back for your old plan.

Re: Upgrade plan

gblackma — Sat, 11 Apr 2020 19:44:33 GMT

Yes you can @Thaben . Use this article on how to do it https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Stay safe

If it's because of data, I would consider this $50 hybrid plan. You can also call the US from within Canada for free.

Re: Upgrade plan

Triguy — Sat, 11 Apr 2020 18:17:06 GMT

You can change your plan immediately but then you would lose any unused minutes/texts or data. It recommended to change on next renewal date.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: Upgrade plan

popping — Sun, 12 Apr 2020 02:52:08 GMT

@Thaben wrote:
Can I upgrade my plan right away? The only option I see when trying to upgrade is to wait until the next cycle (payment) for my new plan to kick in.

Yes, you can upgrade your plan immediately. Please note that there is no refund of the unused days of your current cycle if your change your plan immediately.

If you decided to upgrade you plan at your next renewal date, you can buy $15/1GB data addon and/or $5/500 minutes addon get you through the remaining days of your current cycle Addon minutes and data do not have expiry date. Any unused minutes or data will be rolled over to the next cycle until all are consumed.

Re: Upgrade plan

kselmak — Sat, 11 Apr 2020 19:41:53 GMT

To renew early (switch to the same plan doesn't work) you can contact moderators. To switch to any other plan you can do it manually, but as others pointed out you will not be reimbursed for unused portion.

Re: Upgrade plan

Thaben — Sat, 11 Apr 2020 20:20:17 GMT

I really appreciate your help, I didn't top up my account before I was trying to do the upgrade and the 'change plan now' option was not there. Thanks to you, I have figured it out now.