topic Re: My account log in page in Get Support

My account log in page

Katwu — Wed, 05 Jan 2022 15:19:54 GMT

Can someone tell me if anyone else having issues with even displaying my account log in page?

Re: My account log in page

JoyLuck — Sat, 11 Apr 2020 17:22:38 GMT

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Try a different browser too.

Re: My account log in page

Triguy — Sat, 11 Apr 2020 17:22:44 GMT

Try clearing your cache and cookies then reboot.

Re: My account log in page

pmmobile — Sat, 11 Apr 2020 17:24:48 GMT

Yes, I'm also having trouble logging in. It's likely the system is updating, can try again later

Re: My account log in page

JoyLuck — Sat, 11 Apr 2020 17:26:20 GMT

I’m not having any issues with self service.

Re: My account log in page

gblackma — Sat, 11 Apr 2020 17:26:27 GMT

@Katwu no issues here. PM seems to work better with certain browsers. This is from the self service account login page.

Note: This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: My account log in page

popping — Sat, 11 Apr 2020 17:43:24 GMT

@Katwu

1. Restart your browser in incognito/private mode

2. Turn on VPN if you subscribed to VPN and restart your browser

Re: My account log in page

Matkel — Sat, 11 Apr 2020 17:46:54 GMT

It's not the browser clearing the cookies won't help clearing the cache won't help it's the actual website that section it's just down...

Re: My account log in page

JoyLuck — Sat, 11 Apr 2020 17:48:52 GMT

@Matkel wrote:
It's not the browser clearing the cookies won't help clearing the cache won't help it's the actual website that section it's just down...

You can always try calling 611 from your phone.

Re: My account log in page

Naepalm — Sat, 11 Apr 2020 17:56:23 GMT

@Katwu wrote:
Can someone tell me if anyone else having issues with even displaying my account log in page?

Yes around an hour ago it was giving me trouble. I cleared my cookies and browsing history then it worked fine. Try that, if it still is not working try it on another device. That will narrow down whether the problem is the site or your device.

Have a GREAT day!

Re: My account log in page

Matkel — Sat, 11 Apr 2020 18:05:41 GMT

Don't use Chrome

Re: My account log in page

popping — Sat, 11 Apr 2020 19:20:30 GMT

I tested the following Windows 10 browsers work:

1. Firefox

2. Opera in private mode

3. Microsoft Edge

4. Chrome does not work in any configuration.

Chrome browser on my Android 9 phone works.

Update: Window Chrome is working now. (1:18pm MT)

All above browsers works in normal mode.