topic Re: Balance owing incorrect in Get Support

Balance owing incorrect

geny — Wed, 05 Jan 2022 15:19:35 GMT

I'm a new user - I registered March 13th. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.

Re: Balance owing incorrect

iliketotalk — Sat, 11 Apr 2020 13:13:26 GMT

@geny Hi you were in a public forum please remove your phone number and name top right hand corner three dots click edit post

Re: Balance owing incorrect

gblackma — Sat, 11 Apr 2020 13:23:45 GMT

@geny please use the 3 dots on the top right of the post to remove the personal information from the post. This is a Public forum. Are you sure that there isnt a $10 (12 if on autopay) credit balance on your self service account? Please post an aged screenshot of your payment history. Please omit any personal information from the post. Thanks. Welcome to PM.

Re: Balance owing incorrect

Triguy — Sat, 11 Apr 2020 13:17:11 GMT

You should remove any personal info by clicking on the three dots. Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Balance owing incorrect

Anonymous — Sat, 11 Apr 2020 13:46:19 GMT

@geny wrote:
I'm a new user - I registered March 13th and I was referred by xxxxx at xxxxx. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.

@geny

I don't usually bother to say this but this is rather more egregious. You've posted someone else's personal info. Would they like that? Would you like someone posting yours?

Re: Balance owing incorrect

geny — Sat, 11 Apr 2020 13:49:08 GMT

okay - do you need any other info?

Re: Balance owing incorrect

geny — Sat, 11 Apr 2020 13:50:48 GMT

He directed me to post his name and number

Re: Balance owing incorrect

Anonymous — Sat, 11 Apr 2020 13:53:09 GMT

@geny wrote:
okay - do you need any other info?

No. Just payment history since Mar 13. Blank out personal info of course. You'll likely need the moderators but we can confirm that for you after seeing what you have.

Edit: perhaps he meant the referral code...which would be wrong here too.

Re: Balance owing incorrect

iliketotalk — Sat, 11 Apr 2020 13:52:37 GMT

@geny Well I guess that’s fine if you want everybody on the Internet to know what your phone number name is I know I would not

Re: Balance owing incorrect

Naepalm — Sat, 11 Apr 2020 14:03:54 GMT

The best thing for you to do is contact SIMon here

Open a ticket and check off the rewards issue. They will be able to solve it swiftly for you!

From what I have read and seen you should have the reward within 72hrs.

Good luck!

Re: Balance owing incorrect

hairbag1 — Sat, 11 Apr 2020 15:01:23 GMT

@Anonymous wrote:
@geny wrote:
I'm a new user - I registered March 13th and I was referred by xxxxx at xxxxx. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.
@geny
I don't usually bother to say this but this is rather more egregious. You've posted someone else's personal info. Would they like that? Would you like someone posting yours?

..and people wonder why they're getting so many spam calls !!

Re: Balance owing incorrect

Anonymous — Sat, 11 Apr 2020 15:12:02 GMT

@hairbag1 wrote:
@Anonymous wrote:
@geny wrote:
I'm a new user - I registered March 13th and I was referred by xxxxx at xxxxx. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.
@geny
I don't usually bother to say this but this is rather more egregious. You've posted someone else's personal info. Would they like that? Would you like someone posting yours?
..and people wonder why they're getting so many spam calls !!

Or their identity stolen.

I get it though. For new folks here that they might think that the information posted is only for internal use. NOT.

If I were to feel so inclined to be providing personal information, I would be asking myself if this is needed here and now as I'm typing. I also always look for required information indicators when filling in forms. I really hate it when a form has some pieces of information indicated as required but aren't really. Like oh come on what do you need that for.

Sigh.