topic Re: Sim card in Get Support

Sim card

publicjoe — Wed, 05 Jan 2022 15:19:33 GMT

Just bought sim card and its saying invalid sim.

Re: Sim card

GR — Tue, 14 Jan 2020 16:13:09 GMT

@publicjoe saying that when you enter it on the website to activate?

Re: Sim card

ShawnC13 — Tue, 14 Jan 2020 16:13:41 GMT

@publicjoe wrote:
Just bought sim card and its saying invalid sim.

When you are trying to activate it that is the message you are getting? Can you try to activate it with your browser in Private or incognito mode and see what happens?

Re: Sim card

gblackma — Tue, 14 Jan 2020 16:19:35 GMT

Second person with the same problem. Did you try to activate it and got that message? Or did you get that message when you inserted it in the phone?

If its the former, then contact a moderator. Click on the green questionmar in the white circle at the bottom right of your screen. It takes you to Simon the autobot . Type moderator and follow the prompts to get to one .

If it is the latter, the phone is probably locked to your previous provider . Contact them or the manufacturer directly and ask them to unlock it for you.

@publicjoe wrote:
Just bought sim card and its saying invalid sim.

Re: Sim card

geopublic — Tue, 14 Jan 2020 16:16:43 GMT

@publicjoe wrote:
Just bought sim card and its saying invalid sim.

@publicjoe Where did you buy the sim card from? If you get that message the first time you try activating the card online it means that the card had been previously activated. It is also possible that the PM servers are experiencing problems with new activations. Maybe try again in an hour.

Re: Sim card

kselmak — Tue, 14 Jan 2020 16:21:16 GMT

Could you please clarify if it is the phone that says invalid sim card or the activation form

Re: Sim card

publicjoe — Tue, 14 Jan 2020 16:21:36 GMT

Yes. I entered it about 4 times because after entering all the information with payment voucher and tried to activate it took about two minutes in trying to activate on line and did not activate. I tried again three more times, but now it says "sim card invalid".

Re: Sim card

totalUser — Tue, 14 Jan 2020 16:26:21 GMT

@publicjoe wrote:
Yes. I entered it about 4 times because after entering all the information with payment voucher and tried to activate it took about two minutes in trying to activate on line and did not activate. I tried again three more times, but now it says "sim card invalid".

Hi @publicjoe

Wait for an hour and try again, it is locked in the previous session. Clear cache and nexttime try incognito mode, it should work

Sometimes vouchers need a day to be activated too. Where did you get the voucher avid when? You may have to try tonight or tomorrow.

If you can't do it by tomorrow please contact moderators

Ps dont forget your referral

Re: Sim card

publicjoe — Tue, 14 Jan 2020 16:24:16 GMT

The activation form is saying that.

Re: Sim card

publicjoe — Tue, 14 Jan 2020 16:25:52 GMT

I waited a day and it's still saying that. A bought it from public mobile.

Re: Sim card

publicjoe — Tue, 14 Jan 2020 16:28:56 GMT

Yes, when I try to activate online. I waited a day before I tried again and It still says Invalid sim.

Re: Sim card

totalUser — Tue, 14 Jan 2020 16:29:05 GMT

@publicjoe wrote:
I waited a day and it's still saying that. A bought it from public mobile.

You will have to contact moderators.

What hapoens when you try to login to selfserve with the credentials you provided during the original activation? https://selfserve.publicmobile.ca/

Re: Sim card

totalUser — Tue, 14 Jan 2020 16:33:39 GMT

Did you try the sim in the phone? It's possible that you activated but the activation didn't totally go through. In some cases selfserve was not activated but the phone service was. If your sim works and you can't login to selfserve then you will have to register your selfserve account here https://selfserve.publicmobile.ca/self-registration/ you will need the phone working for that though

Re: Sim card

publicjoe — Tue, 14 Jan 2020 16:35:50 GMT

Activation form.

Re: Sim card

totalUser — Tue, 14 Jan 2020 16:37:56 GMT

@publicjoe wrote:
Activation form.

Try the sim in your phone before proceeding.

Thanks

Re: Sim card

publicjoe — Tue, 14 Jan 2020 16:46:47 GMT

Ok. I'll try that.

Re: Sim card

zblackma — Tue, 14 Jan 2020 16:54:56 GMT

I thought that this topic was closed since you accepted a solution. But it sounds like you have a damaged SIM and since you bought it directly from PM you should contact a moderator as mentioned above. Ask them for a credit or replacement. Personally, would go the credit route and take my phone to a store that sells PM Sims and activate it there. Also use a referral code to get an additional $10 credit.

@publicjoe wrote:
Ok. I'll try that.

Re: Sim card

totalUser — Tue, 14 Jan 2020 17:18:26 GMT

@publicjoe wrote:
Ok. I'll try that.

Any luck?

If the phone works, next step would be to access your selfservehttps://selfserve.publicmobile.ca/

If it works your all set

If it didn't work then try registering your selfserve https://selfserve.publicmobile.ca/self-registration/

If the phone doesn't work and you Are getting invalid sim over 24 hours now, then please contact moderators asap. https://publicmobile.ca.ada.support/chat/

Type human and chose to create a ticket

Thanks

Re: Sim card

AE_Collector — Tue, 14 Jan 2020 18:06:58 GMT

That was my thoughts as well. Sim is already used as in on the new account you created. Tgere May be other issues to work thorough but you've likely created an account with that SIM.

AE_Collector

Re: Sim card

publicjoe — Tue, 14 Jan 2020 19:52:35 GMT

I installed the sim card and my phone works. Eureka. Thank you for your help.