topic Re: My Account Question... in Get Support

My Account Question...

Obice — Wed, 05 Jan 2022 15:19:11 GMT

Hello - People of Public Mobile,

I noticed in my account that there is an alternate phone number option and I don't get the point of this option considering there is no verbal customer service provided by Public Mobile. So why is that an option? Recovery? If so, why not just use your main Public Mobile line?

Re: My Account Question...

CannonFodder — Mon, 13 Jan 2020 18:00:40 GMT

@Obice I believe I've seen it mentioned, that it's a way to contact you in case there's some sort of problem with your account. When I signed up, I wasn't sure what it was for, but thought that's PROBABLY what it was, so I input my wife's cell #

Re: My Account Question...

LovesToPM — Mon, 13 Jan 2020 18:19:59 GMT

@Obice wrote:
Hello - People of Public Mobile,

I noticed in my account that there is an alternate phone number option and I don't get the point of this option considering there is no verbal customer service provided by Public Mobile. So why is that an option? Recovery? If so, why not just use your main Public Mobile line?

Different companies will usually ask for alternate contact method.

Let's say I made a successful payment with an unauthorized credit card. Soon my PM account will be suspended, my phone will no longer work and Public Mobile may choose to contact me concerning my unpaid bill.

Re: My Account Question...

Staliger — Mon, 13 Jan 2020 18:25:13 GMT

@Obice wrote:
Hello - People of Public Mobile,

I noticed in my account that there is an alternate phone number option and I don't get the point of this option considering there is no verbal customer service provided by Public Mobile. So why is that an option? Recovery? If so, why not just use your main Public Mobile line?

@Obice This is just an extra number through which PM can contact you in case of any emergency or other issue related to your main number, I guess.

Re: My Account Question...

Obice — Mon, 13 Jan 2020 18:38:36 GMT

The fact that they CAN contact you means that they have some sort of customer service but won't give out the number publicly.

Re: My Account Question...

LovesToPM — Mon, 13 Jan 2020 18:42:55 GMT

@Obice wrote:
The fact that they CAN contact you means that they have some sort of customer service but won't give out the number publicly.

The savings are reflected in Public Mobile plan prices.
There are definitely higher costs to have resources available to answer calls.

Re: My Account Question...

darlicious — Mon, 13 Jan 2020 19:02:56 GMT

@Obice When activating in the porting section there is a spot to put an alternate number. This is I assume in case your port fails and there is no other way to reach you they can contact you. When i help activate a referral especially if its remotely i will put my number in there if the referral has no other number to be contacted by public mobile. Or they have no access to the internet to be able to contact public mobile. It can also be used for verification purposes. It doesnt even have to be real number but if youre the only person that knows what is there if anything it's an identifier.

Re: My Account Question...

ruthlinley — Tue, 14 Jan 2020 03:23:02 GMT

As far as I understand, the alternate phone number is used if there is a problem with the port or if PM finds that they need more information from you. I also read in another discussion that it can be used to verify that you are the owner of the account should you have forgotten your pin number.

Re: My Account Question...

Obice — Tue, 14 Jan 2020 14:06:31 GMT

@LovesToPM wrote:
@Obice wrote:
The fact that they CAN contact you means that they have some sort of customer service but won't give out the number publicly.
The savings are reflected in Public Mobile plan prices.
There are definitely higher costs to have resources available to answer calls.

Give it whatever justification you need to feel better about paying for the service.

It's deception, plain and simple. You know who else has similar prices to Public Mobile? Lucky Mobile and Chatr Mobile, and both of those offer verbal customer service at an additional cost because they too WANT you to do it yourself.

Re: My Account Question...

Snow1man — Tue, 14 Jan 2020 14:19:21 GMT

They say there is no support as such, but if need be i guess this is a way for them to get in touch with you for some reason.

Re: My Account Question...

LovesToPM — Tue, 14 Jan 2020 14:28:52 GMT

@Obice

If you factor in any one of the rewards, PM is the lowest cost provider in Canada.

Re: My Account Question...

ruthlinley — Tue, 14 Jan 2020 15:10:44 GMT

@LovesToPM wrote:
@Obice
If you factor in any one of the rewards, PM is the lowest cost provider in Canada.

Absolutely. I totally agree with you here.

Re: My Account Question...

LovesToPM — Tue, 14 Jan 2020 15:06:34 GMT

@ruthlinley wrote:
Absolutely. I totally agree with you here.

@ruthlinley

As there are 2 pages of posts, please click on the Quote button when replying to a post.

Otherwise noone will know who you are answering or replying to.

Re: My Account Question...

Karnbot13 — Wed, 15 Jan 2020 04:13:27 GMT

@LovesToPM wrote:
@ruthlinley wrote:
Absolutely. I totally agree with you here.
@ruthlinley
As there are 2 pages of posts, please click on the Quote button when replying to a post.
Otherwise noone will know who you are answering or replying to.

Unless it was edited, my browser shows they were replying to your post about being the lowest cost provider

Re: My Account Question...

LovesToPM — Wed, 15 Jan 2020 04:47:18 GMT

@Karnbot13 wrote:
@LovesToPM wrote:
@ruthlinley wrote:
Absolutely. I totally agree with you here.
@ruthlinley
As there are 2 pages of posts, please click on the Quote button when replying to a post.
Otherwise noone will know who you are answering or replying to.
Unless it was edited, my browser shows they were replying to your post about being the lowest cost provider

You are correct that the post was edited afterwards.