topic Registering Credit Card in Get Support

Registering Credit Card

liannaw95 — Wed, 05 Jan 2022 15:18:50 GMT

I am unable to register my credit card. It says, despite trying to put in my address in different ways and leave out the appt. #, etc., that "your credit card transaction was denied by your credit card issuer."

I have already spoken to my credit card issuer and they say it is all good on their end.

Re: Registering Credit Card

shep22 — Thu, 09 Apr 2020 22:20:44 GMT

@liannaw95 hi try clearing your cache reboot your computer and try chrome in ingognito mode

Re: Registering Credit Card

gblackma — Thu, 09 Apr 2020 22:25:24 GMT

@liannaw95 To add to @shep22 's answer, wait 50 minutes before trying again. Also

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

If this doesn't work, contact a moderator and ask them to add it for you. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: Registering Credit Card

kselmak — Thu, 09 Apr 2020 22:32:32 GMT

@liannaw95

If you try too many times your card may be flagged by the system

If you suspect that's the case please contact moderators https://publicmobile.ca.ada.support/chat/

While you wait for the response you can get and apply voucher of your due date is tomorrow

Re: Registering Credit Card

geopublic — Fri, 10 Apr 2020 05:12:44 GMT

@liannaw95 The problem is not your credit card company but how Public parses the data that you enter.

You just need to keep trying until it works.

Some of the things that have worked in the past are:

Use your computer's Chrome browser
Enable JavaScript
Clear your cache
Use uppercase
Enter postal code without a space
Include the space for postal code and drop the last digit.
Do not enter APT number
Enter the address exactly as it appears on your statement.

Re: Registering Credit Card

liannaw95 — Fri, 10 Apr 2020 06:53:14 GMT

Thank you. Unfortunately, that didn't work.

Re: Registering Credit Card

fdrcamb519 — Fri, 10 Apr 2020 06:55:40 GMT

sometimes i repeatedly input the wrong digits, also the 3 digits at back, required sometimes. all the best.

Re: Registering Credit Card

JoyLuck — Fri, 10 Apr 2020 07:11:12 GMT

@liannaw95 wrote:
Thank you. Unfortunately, that didn't work.

For the time being until you can resolve your credit card issue you can use vouchers to pay for your plan. They are available at the retailers below or you can purchase them at recharge.com.

Re: Registering Credit Card

JoyLuck — Fri, 10 Apr 2020 07:35:56 GMT

@liannaw95 wrote:
I am unable to register my credit card. It says, despite trying to put in my address in different ways and leave out the appt. #, etc., that "your credit card transaction was denied by your credit card issuer."

I have already spoken to my credit card issuer and they say it is all good on their end.

Have a look at the solution in this thread:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Registering-Credit-Card/m-p/526256#M108340

Re: Registering Credit Card

mpcdesign — Fri, 10 Apr 2020 07:42:13 GMT

@liannaw95, you self-serve account information (address) needs to be the same as your credit card payment too. So, follow the screenshot that your address is like this, if you live in a suite, condo, apartment, townhome, loft, mezzanine, upper, lower unit

Re: Registering Credit Card

gpixel — Fri, 10 Apr 2020 10:27:53 GMT

you can also take a picture of your credit card instead of manually inputting it. all your details need to be exactly the same as it is on your banking information.