topic Re: Emergency calls only in Get Support

Emergency calls only

PHSHOMES — Wed, 05 Jan 2022 15:18:01 GMT

Hello all,

I have an issue I need help with.

Emergency call only SOS

-Account has never been delinquent and has balance in account.

Tried:

-Restart

-Off with SIM out

-Airplane mode

-Suspended and Resume service with 5 min off

-Checked compatibility

-Not stolen

Not sure what to do next.

Thanks,

Re: Emergency calls only

JoyLuck — Thu, 09 Apr 2020 00:16:40 GMT

Please contact a Moderator who can access your account to assist you:

Step 1: Choose the ? button at the right bottom corner of this page

Step 2: Type in “moderator”

Step 3: Simon will present you with two choices. Choose “Account-specific question”

Step 4: Then choose “No, I want a human”

Step 5: Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: Emergency calls only

gblackma — Thu, 09 Apr 2020 00:24:06 GMT

@PHSHOMES What's the make and model of your phone? Thanks. Try the lost/ stolen trick. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If this doesn't work, do as @JoyLuck suggests and ask them to reset your SIM card.

Re: Emergency calls only

PHSHOMES — Thu, 09 Apr 2020 00:27:24 GMT

Ticket submitted

Re: Emergency calls only

gblackma — Thu, 09 Apr 2020 00:30:23 GMT

@PHSHOMES Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: Emergency calls only

Staliger — Thu, 09 Apr 2020 00:32:46 GMT

@PHSHOMES just a note that if it is an emergency, you may have a faster response from moderators by sending a direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Emergency calls only

PHSHOMES — Thu, 09 Apr 2020 00:34:13 GMT

Appreciated 👍

Re: Emergency calls only

geopublic — Thu, 09 Apr 2020 00:49:43 GMT

@PHSHOMES That usually means that your phone is not detecting the SIM card. Do you have another phone that you can try the SIM in?

Re: Emergency calls only

PHSHOMES — Fri, 10 Apr 2020 12:27:10 GMT

Everything started working last night.

Didn't get a chance to put sim in another phone.

Not sure what fixed it but thanks to the mod that helped reset my sim... maybe that did it.

Thanks again for everyone's help, PM is awesome!

Re: Emergency calls only

gblackma — Fri, 10 Apr 2020 12:34:39 GMT

You are welcome @PHSHOMES it looks like @JoyLuck 's suggestion to contact the moderators worked. Stay safe.