topic My phone number is shown as invalid. in Get Support

My phone number is shown as invalid.

Kinheart — Wed, 05 Jan 2022 15:17:56 GMT

Hi I bought a public mobile sim and plan 2 month back. Everything seemed to work at first. My friend said he isn not able to reach me in my number. I got the new number with the SIM card. Now I tried to use my number in Microsoft phone app and it says the number is invalid. Same thing happened with mylo app. Is this all related and what is the problem with my number. I have paid the bill and I am able to make calls. There is no outstanding dues. I need immediate help with this. This is so frustrating. Anyone plz

Re: My phone number is shown as invalid.

ChuckYeah — Sat, 11 Jan 2020 01:39:35 GMT

@Kinheart Have you logged into http://selfserve.publicmobile.ca?

Is everything in order there?

Re: My phone number is shown as invalid.

gblackma — Sat, 11 Jan 2020 01:57:32 GMT

Can you also send and receive messages. The easiest fix would be to contact a moderator explain your problem and ask them to fix it. Using Simon (the ?tionmark). Type moderator and follow the prompts to get to one .

@Kinheart wrote:
Hi I bought a public mobile sim and plan 2 month back. Everything seemed to work at first. My friend said he isn not able to reach me in my number. I got the new number with the SIM card. Now I tried to use my number in Microsoft phone app and it says the number is invalid. Same thing happened with mylo app. Is this all related and what is the problem with my number. I have paid the bill and I am able to make calls. There is no outstanding dues. I need immediate help with this. This is so frustrating. Anyone plz

Re: My phone number is shown as invalid.

Nezgar — Sat, 11 Jan 2020 03:41:26 GMT

If you have one of the newest area codes in Canada, not all services may consider them "valid" yet. Especially if, as you say, you are still able to make calls.

NPA Relief timeline is here from the Canadian Numbering Administrator website: http://cnac.ca/npa_codes/NPA_History.pdf

Re: My phone number is shown as invalid.

computergeek541 — Sat, 11 Jan 2020 08:07:23 GMT

@Kinheart wrote:
Hi I bought a public mobile sim and plan 2 month back. Everything seemed to work at first. My friend said he isn not able to reach me in my number. I got the new number with the SIM card. Now I tried to use my number in Microsoft phone app and it says the number is invalid. Same thing happened with mylo app. Is this all related and what is the problem with my number. I have paid the bill and I am able to make calls. There is no outstanding dues. I need immediate help with this. This is so frustrating. Anyone plz

A website or app telling you that your phone number is invalid isn't a Public Mobile issue. If that's happening, it means that company doesn't have the must up-to-date information about area codes that are currently in use. You'll have to take that part up with Microsoft, and that isn't something that anyone at Public Mobile could help you with. If you're not attached to that phone number, you could try changing to one that has a different area code.

I am assuming that your servcie is actually working fine, but it's just that websiites just won't accept it for account security verification in case you lose your password, etc.?

Ensure that your phone number hasn't someone changed by accident somehow. Before anyone mentions the possibility of this, we do know that someone hasn't managed to port your number out to a different carrier. We know that because if someone did, your Public Mobile account would have been closed.

Re: My phone number is shown as invalid.

Kinheart — Mon, 13 Jan 2020 17:31:55 GMT

Yes. Everything is working perfectly fine. I think the problem is with the new number. It is vancouvers new area code.

Re: My phone number is shown as invalid.

gblackma — Mon, 13 Jan 2020 17:35:30 GMT

Sorry to hear that. Will you try to change to an older area code?

@Kinheart wrote:
Yes. Everything is working perfectly fine. I think the problem is with the new number. It is vancouvers new area code.

Re: My phone number is shown as invalid.

Kinheart — Mon, 13 Jan 2020 17:45:50 GMT

Thank you. I'll contact moderator. Message service is working fine

Re: My phone number is shown as invalid.

Kinheart — Mon, 13 Jan 2020 17:47:25 GMT

Hi my friends are also not ale to reach me. Couple of them complained and now I use whatsapp and always turn on my internet

Re: My phone number is shown as invalid.

jfl — Wed, 05 Feb 2020 18:56:35 GMT

I'm having the same problem. My area code is 672 (BC-Canada).

Re: My phone number is shown as invalid.

jfl — Wed, 05 Feb 2020 18:59:52 GMT

Website having issues: Yahoo.com to use the number as a recovery phone number. Adobe.com to use their PDF signature tool, OpenTable to do restaurant table reservations. There are also other sites I have issue with, but did not take note of them.

Re: My phone number is shown as invalid.

gblackma — Wed, 05 Feb 2020 19:12:25 GMT

@jfl As mentioned above contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@jfl wrote:
Website having issues: Yahoo.com to use the number as a recovery phone number. Adobe.com to use their PDF signature tool, OpenTable to do restaurant table reservations. There are also other sites I have issue with, but did not take note of them.

Re: My phone number is shown as invalid.

Nezgar — Wed, 05 Feb 2020 19:32:34 GMT

@gblackma wrote:
@jfl As mentioned above contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
@jfl wrote:
Website having issues: Yahoo.com to use the number as a recovery phone number. Adobe.com to use their PDF signature tool, OpenTable to do restaurant table reservations. There are also other sites I have issue with, but did not take note of them.

This is not PM's problem that a mod can help with. PM is providing the service that is working just fine. The fact that these newer area codes are not recognized by these websites is a problem that needs to be brought up to those companies to encourage them to add these new area codes to their deficient databases.

Open a support ticket with adobe, opentable, yahoo, and others.

If you don't want to be part of the solution for yourself or others, change your number to an area code that has been around longer.

Re: My phone number is shown as invalid.

computergeek541 — Wed, 05 Feb 2020 21:19:53 GMT

@gblackma wrote:
@jfl As mentioned above contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
@jfl wrote:
Website having issues: Yahoo.com to use the number as a recovery phone number. Adobe.com to use their PDF signature tool, OpenTable to do restaurant table reservations. There are also other sites I have issue with, but did not take note of them.

Moderators can't do anything about this. Having someone contact moderators will only add to the customer's frustration, and will also make it so that others will need to wait longer for account-related help. The fact that the websites are programmed to verify phone numbers are valid or not and that the list that they websites have isn't up-to-date is something that only the owners of these websites can solve.

Re: My phone number is shown as invalid.

gblackma — Wed, 05 Feb 2020 21:21:44 GMT

Sorry, @computergeek541 , @Nezgar I misquoted the quote I was referring to this one where @jfl referred to same problem as @Kinheart in the original post. I quoted the one where @jfl Was complaining about the website being down.

@jfl wrote:
I'm having the same problem. My area code is 672 (BC-Canada).

Re: My phone number is shown as invalid.

09751579215 — Sun, 28 Mar 2021 14:11:40 GMT

adoy smith

Re: My phone number is shown as invalid.

09751579215 — Sun, 28 Mar 2021 14:12:35 GMT

adadsda

Re: My phone number is shown as invalid.

esjliv — Sun, 28 Mar 2021 14:16:13 GMT

@09751579215

Did you mean to post on the Public Form? Note please do not post any personal info here.

If you need to get in contact with the Public Mobile Customer Service team there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: My phone number is shown as invalid.

Biniyam — Tue, 28 Sep 2021 05:12:40 GMT

Re: My phone number is shown as invalid.

skybludia — Tue, 07 Dec 2021 05:30:12 GMT

edited by computergeek541: phone number removed