topic Phone line temporary suspended. in Get Support

Phone line temporary suspended.

Betondi1992 — Wed, 05 Jan 2022 15:17:48 GMT

My phone line is temporary suspended can't make or receive calls with my number.

Re: Phone line temporary suspended.

gblackma — Wed, 08 Apr 2020 20:10:19 GMT

@Betondi1992 Try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.

Re: Phone line temporary suspended.

JoyLuck — Wed, 08 Apr 2020 20:10:35 GMT

@Betondi1992 wrote:
My phone line is temporary suspended can't make or receive calls with my number.

Is it suspended due to a missed payment. Can you check in self service?

Re: Phone line temporary suspended.

iliketotalk — Wed, 08 Apr 2020 20:11:05 GMT

@Betondi1992 hi what kind of message are you getting is payment due?

Re: Phone line temporary suspended.

Dunkman — Wed, 08 Apr 2020 20:11:05 GMT

@Betondi1992

More details would be helpful.

When was your payment date?

Do you have autopay enabled?

In your self service account, is your status active or suspended?

What about text or data? working?

If status is suspended, manually load up funds equivalent to your plan's monthly fee and it should re-activate.

Re: Phone line temporary suspended.

BearFBI — Wed, 08 Apr 2020 20:11:28 GMT

I would try resetting your phone and if that dosent work contacting a moderator is your best bet. Click on the ? at the bottom of the page and ask for a human