topic Re: No Service in Get Support

No Service

Alix1 — Wed, 05 Jan 2022 15:17:44 GMT

Hoping a Mod can help me. I paid my bill on March 31 2020 and i still don't have any service. I can't make or receive calls and texts. Thank you for your time in this matter. Alix

Re: No Service

RobertQc — Wed, 08 Apr 2020 19:24:31 GMT

@Alix1 wrote:
Hoping a Mod can help me. I paid my bill on March 31 2020 and i still don't have any service. I can't make or receive calls and texts. Thank you for your time in this matter. Alix

When you log into your account, what is the status? Is your service expired? When you paid your bill did you make a payment to the account and is it still showing in available funds or was it used for renewal?

Re: No Service

Staliger — Wed, 08 Apr 2020 19:26:32 GMT

@Alix1 is your account active or it is suspended? Did you try restarting your phone or using fly mode for a minute? If the account is active, and previous advice didn't help, contact moderators by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

dabr — Wed, 08 Apr 2020 19:25:32 GMT

@Alix1 wrote:
Hoping a Mod can help me. I paid my bill on March 31 2020 and i still don't have any service. I can't make or receive calls and texts. Thank you for your time in this matter. Alix

@Alix1 That's a long time to be without service. Can you try topping up your account with $1 and rebooting the phone to see if that will get your account services reset.

Another thing to try is log into your account, select plans/add-ons tab, select phone lost, suspend service, log out, wait 5 mins, log back in and resume service and restart your phone.

If the above doesn't work try submitting ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the prompts to finish.

Re: No Service

Alix1 — Wed, 08 Apr 2020 19:27:59 GMT

My plan expired. Couldn't top it up for a couple days. When i made payment i recieved a text saying payment made and it is showing my next renewal date which is April 30th

Re: No Service

Triguy — Wed, 08 Apr 2020 19:28:25 GMT

Trying making a $1 manual payment. Try reboot ING your phone.

Re: No Service

Alix1 — Wed, 08 Apr 2020 19:28:53 GMT

I will try that thankyou

Re: No Service

gblackma — Wed, 08 Apr 2020 19:29:09 GMT

@Alix1 Try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: No Service

Alix1 — Thu, 09 Apr 2020 00:20:25 GMT

Issue is resolved. Thank-you for all your help everyone.