topic Re: Add on not showing up in Get Support

Add on not showing up

Carolgump — Wed, 05 Jan 2022 15:17:35 GMT

Re: Add on not showing up

JoyLuck — Wed, 08 Apr 2020 15:20:56 GMT

You probably just topped up your account. You need to go back in and purchase it.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

You purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Add on not showing up

BearFBI — Wed, 08 Apr 2020 15:19:32 GMT

@Carolgump I think it should take a few minutes for addons to show after purchase endless you just topped up your account then you have to go back and add funds to your account to cover the cost of the addon

Re: Add on not showing up

will13am — Wed, 08 Apr 2020 15:21:04 GMT

@Carolgump , please follow this illustrated guide to ensure all steps are completed for add-on purchase.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: Add on not showing up

gblackma — Wed, 08 Apr 2020 15:25:29 GMT

@Carolgump here's an article on buying add ons https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

And a link to a more current guide on how to do it. Step by step picture buying addon guide https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/How-to-Buy-an-Add-On/m-p/525340/highlight/true#M68822

Stay safe.