topic Re: Over charge on data in Get Support

Over charge on data

Aussie1 — Wed, 05 Jan 2022 15:17:19 GMT

On April 4 I purchased 1GB data for $ 15 and on April 6 I purchased another 1GB and was charged $30. Why the difference.

Re: Over charge on data

ShawnC13 — Wed, 08 Apr 2020 03:53:57 GMT

@Aussie1 wrote:
On April 4 I purchased 1GB data for $ 15 and on April 6 I purchased another 1GB and was charged $30. Why the difference.

Pricing still lists it at $15 it is a limited time promo but should still be active

ADDED: Can you show us a screenshot of your payment page with personal info removed so we might have a look at what is going on.

Re: Over charge on data

Anonymous — Wed, 08 Apr 2020 03:57:44 GMT

@Aussie1

Perhaps you double clicked.

Check your data & add-ons area for the 1gb add-on. Maybe it says xxx / 3072MB.

Or your payment history for 3 purchases.

Re: Over charge on data

amandamo — Wed, 08 Apr 2020 04:08:24 GMT

I know that there was a promo on for 1 extra gig at $15 instead of $30. It may only be on a one time addon option for the special. It's best to contact a moderator directly so they can look into the details for you.

Here's the link to contact them:

https://www.publicmobile.ca/en/on/send-us

Moderators are available from

Monday to Friday: 8AM- midnight EST
Saturday and Sunday: 8AM- 10PM EST

Good luck and stay safe!

Re: Over charge on data

will13am — Wed, 08 Apr 2020 04:13:57 GMT

Shouldn't the price be as marked? There are no specific announcements about the reduced price. I have not purchased the data add-on myself. Maybe the discount is one per account purchase.

Re: Over charge on data

Anonymous — Wed, 08 Apr 2020 04:16:55 GMT

@amandamo

A reasonable guess. I bought two of them at the same time. Maybe buying more in another transaction returns to the original price. I doubt it though. So we'll just wait and see what the OP comes back with.

Re: Over charge on data

amandamo — Wed, 08 Apr 2020 04:18:21 GMT

@Anonymous Keep us posted! I'm curious to what the answer will be.

Re: Over charge on data

amandamo — Wed, 08 Apr 2020 04:21:36 GMT

@will13am They said that they purchased 2 addons at once. It may be a system glitch or it may be one promo price per period, per account. I'm following the post to see what happens. Stay safe!

Re: Over charge on data

Anonymous — Wed, 08 Apr 2020 04:30:23 GMT

@amandamo

You might be confusing my post with the OP.

Re: Over charge on data

Aussie1 — Wed, 08 Apr 2020 04:39:21 GMT

The $15 purchase says 1GB add on and the $30 one says data add on?

Re: Over charge on data

Anonymous — Wed, 08 Apr 2020 04:43:27 GMT

@Aussie1

So what's your total data with them all?

Screen snips would be much easier. Blank out personal info of course.

Re: Over charge on data

mpcdesign — Wed, 08 Apr 2020 05:10:26 GMT

@Aussie1, i have a feeling you bought the wrong data add-on.

IF you click on the data plan as in the big bubble plan, that's what you bought on April 6th, $30 plan. Expires in a month.

If you click on the bottom of the plan, then you would have paid the $15 plan. Expires until you use it all up!

Confusing? Heck yah!

Re: Over charge on data

mpcdesign — Wed, 08 Apr 2020 05:04:24 GMT

@Aussie1, if you legitimately think you made the wrong purchase, then I do suggest you contact the moderators via SIMon first. Hit the question mark at the right bottom corner to get started on the ticket.

Re: Over charge on data

Anonymous — Wed, 08 Apr 2020 05:06:54 GMT

By george I think mpcdesign nailed it. So Aussie1, can you call or text? If not then yes you did an immediate plan change to the data-only plan.

Re: Over charge on data

Tiana_V — Wed, 08 Apr 2020 20:52:38 GMT

Hi there! We were recently made aware of a glitch in our IVR system which resulted in some purchases of the 1GB data add-on made through *611 to be overcharged. We've since fixed this issue and are crediting back the difference to affected customers who made purchases on or after March 31 (when the limited time pricing went into effect). You should see the credit in your account soon.

Re: Over charge on data

Aussie1 — Thu, 09 Apr 2020 01:50:07 GMT

Thanks. That answers the question. Also why am I receiving notifications that I have used 95% of my data when I just purchased more?

Re: Over charge on data

Aussie1 — Thu, 09 Apr 2020 02:45:34 GMT

They had a glitch in their 611 purchases and over charged. It has been corrected. Thankd

Re: Over charge on data

Aussie1 — Thu, 09 Apr 2020 02:46:47 GMT

They had a glitch in the 611 purchases but have corrected it. Thanks

Re: Over charge on data

Aussie1 — Thu, 09 Apr 2020 02:48:15 GMT

Thanks. They had a glitch in the 611 purchases. They have fixed the problem

Re: Over charge on data

mpcdesign — Thu, 09 Apr 2020 02:48:32 GMT

@Aussie1 make sure you thank @Tiana_V who essentially read the forum or whatnot and have dealt with the issue safely, swiftly and surely!