topic Re: Sim pin network unlock code in Get Support

Sim pin network unlock code

Briault — Tue, 04 Jan 2022 09:49:54 GMT

Hey i recently got a new phone. Broke my old one. Put sim card in and it ssys its a locked network sim card and i need a password. For a Samsung S7

Re: Sim pin network unlock code

cellphoneuser1 — Fri, 24 Dec 2021 10:11:27 GMT

@Briault Your phone is locked to the old carrier. You'll need to ask them for the unlock code. Samsung Canada sometimes helps too.

Re: Sim pin network unlock code

BeachNBeer — Fri, 24 Dec 2021 10:16:08 GMT

@Briault You could go to Samsung Canada website and open a live chat with them for the unlock code.

https://www.samsung.com/ca/support/contact/#contactinfo

Re: Sim pin network unlock code

esjliv — Fri, 24 Dec 2021 11:03:37 GMT

@Briault wrote:
Hey i recently got a new phone. Broke my old one. Put sim card in and it ssys its a locked network sim card and i need a password. For a Samsung S7

@Briault OR, you can go to the seller to have them unlock for you.

Re: Sim pin network unlock code

Triguy — Fri, 24 Dec 2021 11:59:13 GMT

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

To contact Samsung.

Start a live chat session from Samsung'sContact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170
Inform the rep that you would like to unlock you S4 and provide the IMEI & Carrier info
In a few (2+) days, you will get the unlock code via email.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

Re: Sim pin network unlock code

HALIMACS — Fri, 24 Dec 2021 12:07:49 GMT

@Briault

Hopefully the device is carrier-locked to a Canadian Network and not one outside of Canada.

If bought used from an unknown/ untrusted seller, you may also want to check the national blacklist for devices below:

https://www.devicecheck.ca/check-status-device-canada/

Re: Sim pin network unlock code

HALIMACS — Fri, 24 Dec 2021 15:16:14 GMT

@BeachNBeer @Triguy

Was curious to know how 'easy' this is through Samsung Canada, i started the process and got this reply below. I wonder if this infers that they cannot do this for the OP.

Anyone have personal experience getting an unlock code from manufacturer without involving the carrier? Any hurdles if device was not used in Canadian market?

"When devices are not purchased directly from Samsung Canada

Samsung only sells unlocked Galaxy phones on its website.

1) So if you did not purchase the device directly from Samsung and you need to unlock the device or are looking for any of these network unlock codes -- such as NCK, MCK, PUK, SIM network unlock PIN -- the phone's original service provider is best suited to help you.

2) Once you have the right codes, please come back and visit these step-by-step instructions on how to enter the code(s) and unlock the device to a new network. "

[ EDIT: Maybe it's possible that Samsung Canada can unlock the devices if THEY locked it prior to supplying it as part of a bulk purchase to a Canadian carrier for use on their network. I am anywhere close? ]

Re: Sim pin network unlock code

BeachNBeer — Fri, 24 Dec 2021 15:26:19 GMT

@HALIMACS I've unlocked 2 with Samsung chat. Phones that were before the 2017 CRTC rule that they need to be sold unlocked. Needs to be a Canadian model.

Re: Sim pin network unlock code

HALIMACS — Fri, 24 Dec 2021 15:30:08 GMT

That's interesting, @BeachNBeer , thanks!

I'm guessing the manufacturer must have coordinated with the carrier re locking of devices back then.

I thought that it was strictly a carrier function/operation.

Re: Sim pin network unlock code

BeachNBeer — Fri, 24 Dec 2021 15:47:15 GMT

@HALIMACS Before 2017 all phones sold by carriers came locked to their network. You would have to pay the carrier to get it unlocked. I believe CRTC passed law Dec 1st 2017 that they have to come unlocked and carriers will now un-lock locked phones for free if people still had locked phones. Most you have to contact old carrier however Samsung has been unlocking some over their chat.

Re: Sim pin network unlock code

hTideGnow — Fri, 24 Dec 2021 16:11:50 GMT

HI @BeachNBeer , Did Samsung chat helps you to unlock a phone you bought before or after 2017? did you buy those phone from carrier or Samsung directly?

From my experience, Samsung does not want to get involved, always ask me to go back to the carrier. At least for phones from carriers.

Re: Sim pin network unlock code

BeachNBeer — Fri, 24 Dec 2021 16:15:19 GMT

@hTideGnow Unlocked a Bell & Fido through Samsung chat. Said something like haven't been with provider for 3 years, here's the IMEI of phone. Can you unlock it please?. They did. This was like 8 month's ago so maybe things have changed....

Re: Sim pin network unlock code

hTideGnow — Fri, 24 Dec 2021 16:22:50 GMT

Sound good. I guess it is one of those YMMV, need to keep open new chat and hope to get a good agent, and keep pushing 🙂

Re: Sim pin network unlock code

HALIMACS — Fri, 24 Dec 2021 16:25:26 GMT

@BeachNBeer wrote:
@HALIMACS Before 2017 all phones sold by carriers came locked to their network. You would have to pay the carrier to get it unlocked. I believe CRTC passed law Dec 1st 2017 that they have to come unlocked and carriers will now un-lock locked phones for free if people still had locked phones. Most you have to contact old carrier however Samsung has been unlocking some over their chat.

Oh I know @BeachNBeer

Question was less about CRTC unlocking requirements/changes in last few years and more particular to Samsung's role in assisting with this.

I'm guessing Samsung Canada will assist in cases where they were involved with network locking at point of supply/purchasing to the carrier pre-2018.

Re: Sim pin network unlock code

computergeek541 — Fri, 24 Dec 2021 22:59:50 GMT

@hTideGnow wrote:
HI @BeachNBeer , Did Samsung chat helps you to unlock a phone you bought before or after 2017? did you buy those phone from carrier or Samsung directly?

From my experience, Samsung does not want to get involved, always ask me to go back to the carrier. At least for phones from carriers.

For the longest time, even for some models before mandatory unlocking came into effect, Samsung phones were not locked when you took them out of the packaging even if purcahsed from a carrier but locked after you inserted your SIM card. Samsung does know which devices were sold through carrier. It's those devices that were sold before December 2017 by carriers that Samsung Canada sometimes doesn't want to get involved.

There are some Samsung phone models that were sold that were not linked to any specific carrier. They did however self lock to the carrier of the first inserted device. For such devices, Samsung will always help with the unlocking.

For some models sold afer Dececember 2017 by carriers, some Samsung devices did the same self-locking.