topic Re: New customer referral in Get Support

New customer referral

link4sah — Wed, 05 Jan 2022 15:17:02 GMT

My friend referred me to public mobile but didn't sent him the referral code or whatnot and now neither of us know how to apply the referral codes to the accounts. Help!

XxxooO

Re: New customer referral

Lemony_Snicket — Thu, 09 Jan 2020 18:01:24 GMT

The referral code is on the right side of the main screen in the self serve account.

Re: New customer referral

kselmak — Thu, 09 Jan 2020 18:13:59 GMT

Please contact the moderatora and tell them something went won't with the referral and give them your friend's referral number. It can be found in top right section of your friend's overview page.

Once you register your sim card it can only be done manually by moderators.

You can reach them by clicking on the question mark in the bubble located at the right bottom

Cheers

Re: New customer referral

Triguy — Thu, 09 Jan 2020 18:16:59 GMT

Submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: New customer referral

Staliger — Thu, 09 Jan 2020 18:15:49 GMT

@link4sah wrote:
My friend referred me to public mobile but didn't sent him the referral code or whatnot and now neither of us know how to apply the referral codes to the accounts. Help!

XxxooO

@link4sah click the "?" in lower right side of the page, type "contact moderator", and follow directions. Provide them your friends referral code, and moderators may help both of you to get rewards.

Re: New customer referral

link4sah — Sat, 11 Jan 2020 21:06:14 GMT

Thank you for your help!

XxxooO

Re: New customer referral

donnytschetter — Sun, 12 Jan 2020 01:45:38 GMT

There is a referral code in the top right hand corner on the self serve window just enter that code when you setup your account