topic Re: Picture text won't download in Get Support

Picture text won't download

Dwhy — Wed, 05 Jan 2022 15:16:58 GMT

I have an unlocked sonim xp3800 and I can't receive picture messages. Everything else works great. I have checked the APN settings as well as making sure data was turned on and nothing works. Have done factory reset and network reset as well.

Re: Picture text won't download

iliketotalk — Tue, 07 Apr 2020 19:40:53 GMT

@Dwhy hi you must have your data on to receive or send mms

Re: Picture text won't download

JoyLuck — Tue, 07 Apr 2020 19:41:13 GMT

Check your apn settings.

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:41:47 GMT

Yup it is on! Still nothing

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:42:44 GMT

That's exactly what I have as well

Re: Picture text won't download

dabr — Tue, 07 Apr 2020 19:43:55 GMT

@Dwhy wrote:
I have an unlocked sonim xp3800 and I can't receive picture messages. Everything else works great. I have checked the APN settings as well as making sure data was turned on and nothing works. Have done factory reset and network reset as well.

Are you able to try your SIM in another phone to see if the problem is with your phone or not since you said you already have the correct APN settings and data enabled?

Re: Picture text won't download

gblackma — Tue, 07 Apr 2020 19:47:01 GMT

@Dwhy Could you please post a screenshot screenshot of your APN settings.

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:45:06 GMT

The sim works in my Samsung 7

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:45:24 GMT

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:45:47 GMT

Sonim xp3800

Re: Picture text won't download

dabr — Tue, 07 Apr 2020 19:46:30 GMT

@Dwhy wrote:
The sim works in my Samsung 7

So you are able to send and receive MMS on the Samsung?

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:47:06 GMT

Yes

Re: Picture text won't download

dabr — Tue, 07 Apr 2020 19:48:15 GMT

@Dwhy wrote:
Yes

If you replied yes to my post, then it looks like your phone is the issue (perhaps hardware?) and not the MMS service.

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:49:17 GMT

I was hoping that wasn't the case 😞

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 19:52:03 GMT

The phone is suppose to be able to send and receive pictures and videos and when I spoke to the company they said it was the carrier not the phone

Re: Picture text won't download

gblackma — Tue, 07 Apr 2020 19:53:49 GMT

@Dwhy try this

ACCESS MESSAGING SETTINGS:
1. From the home screen, select the Messaging app.
2. Select the Menu icon, then select Settings.

ACCESS/EDIT MESSAGE NOTIFICATIONS: Select Notifications.
ACCESS SMS SETTINGS AND MESSAGE CENTER NUMBER: Scroll to and select Text (SMS) messages settings.
ACCESS MMS SETTINGS: Scroll to and select the desired Multimedia (MMS) messages settings.

Here's a link to how to send / receive mms messages on an https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1332393?make=Sonim&model=XP3800

Re: Picture text won't download

dabr — Tue, 07 Apr 2020 19:53:58 GMT

@Dwhy wrote:
The phone is suppose to be able to send and receive pictures and videos and when I spoke to the company they said it was the carrier not the phone

How old is the phone? Take it back to where you purchased it from if it's still under warranty.

Re: Picture text won't download

geopublic — Tue, 07 Apr 2020 20:14:07 GMT

@Dwhy wrote:
I was hoping that wasn't the case 😞

@Dwhy Go into your APN settings and blan out everything under APN Type, save your changes and restart your phone. Test mms and let us know if it works.

Re: Picture text won't download

Dwhy — Tue, 07 Apr 2020 20:20:25 GMT

Ok! I created a whole new apn using only the apn field and left everything else blank. Still not working 😞

Re: Picture text won't download

fujiyama — Tue, 07 Apr 2020 20:30:57 GMT

Is there an option called "Update PRL" inside your system settings? If yes, try that.

Also, you said data is on but to clarify, can you use data for internet?