topic Re: Unable to make a payment in Get Support

Unable to make a payment

Wil — Wed, 05 Jan 2022 15:16:47 GMT

I attempted to make a payment using my Debit Visa. The message I receive is that my financial institution rejected the payment. I contacted my financial institution and was told there was no attempt by Public Mobile to take funds from my account. How do I solve thiss problem?

Re: Unable to make a payment

kselmak — Sat, 18 Jan 2020 20:13:08 GMT

Try using chrome in incognito mode, clear cache and close all the other tabs and widows

If you try toi many times your card may be blocked by system, in that case you should contact moderators by clicking on the question mark and typing refund.

[Incognito with Firefox worked ....... Luddite]

Re: Unable to make a payment

wangce2007 — Thu, 09 Jan 2020 02:34:20 GMT

You can try using another card. Try MasterCard instead.

Re: Unable to make a payment

darlicious — Thu, 09 Jan 2020 02:39:31 GMT

@Wil Try using @kselmak advice this is usually the problem for rejection of cards. Rebooting the device being used in addition to those steps can be helpful as well.

Re: Unable to make a payment

totalUser — Thu, 09 Jan 2020 03:01:30 GMT

Do you happen to have another card?

Re: Unable to make a payment

Wil — Thu, 09 Jan 2020 04:02:07 GMT

Thank you everyone. I was able to make a payment by using Firefox's Private Window, following suggestions given.

Re: Unable to make a payment

darlicious — Thu, 09 Jan 2020 04:13:25 GMT

@Wil I use Firefox for everything pm related. Using the incognito mode when doing any kind of changes within your account prevents almost all possible issues that may arise.

Re: Unable to make a payment

pmmobile — Thu, 09 Jan 2020 04:24:23 GMT

@Wil If other methods fail, you can purchase a voucher from a London Drugs or Walmart and add that to your account. Of course, this is a last resort, but it will allow you to use your Debit Visa