topic Re: Data Not Working at Bill Time in Get Support

Data Not Working at Bill Time

alecmacneil — Wed, 05 Jan 2022 15:16:43 GMT

Sometimes, when I pay my bill my data stops working for a couple of days. This time, I did not get a warning that I had used 75%, or 95% of my data, I paid my bill yesterday, and since then data has not worked at all. Any advice?

Re: Data Not Working at Bill Time

geopublic — Tue, 07 Apr 2020 17:20:45 GMT

@alecmacneil wrote:
Sometimes, when I pay my bill my data stops working for a couple of days. This time, I did not get a warning that I had used 75%, or 95% of my data, I paid my bill yesterday, and since then data has not worked at all. Any advice?

@alecmacneil Acces your selfserve and check the landing page. There should be data counter showing. If it is missing then either the data was consumed or after your plan renewal the data was not reset properly.

If that is the case submit a ticket to Public for help. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

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Re: Data Not Working at Bill Time

will13am — Tue, 07 Apr 2020 17:21:44 GMT

@alecmacneil , are you topping up in advance of the renewal date or are you allowing the service to suspend before topping up? If top up is done in advance, there should be no service disruptions including data.

Re: Data Not Working at Bill Time

gblackma — Tue, 07 Apr 2020 17:27:35 GMT

@alecmacneil Try restarting your phone. Turn it of, wait 30 seconds and restart it.

Re: Data Not Working at Bill Time

Staliger — Tue, 07 Apr 2020 17:36:47 GMT

@alecmacneil Your account is active, right? How much data does self-service account show now? Was it renewed? If yes, try restarting your phone or enabling/disabling Fly mode.