topic Re: Porting a PC Mobile Prepaid Number in Get Support

Porting a PC Mobile Prepaid Number

macsvo2 — Wed, 05 Jan 2022 15:16:29 GMT

I'm trying to port my number from PC Mobile Pre paid. Each time I try to log into the ticket, it says login unsuccessful. I'm about to cancel.

Re: Porting a PC Mobile Prepaid Number

mimmo — Tue, 07 Apr 2020 10:34:44 GMT

PC mobile needs to be ported by moderators.

Activate a new account and new number (which I think you have done) as it seems you are having issues with tickets. Use the alternate (contact method private message a(envrlope top right) and send to moderstor_team

Re: Porting a PC Mobile Prepaid Number

gblackma — Tue, 07 Apr 2020 11:24:17 GMT

Currently you cannot port from within your self service account. You require moderator help to do it @macsvo2 . Use this private message link to contact the moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Type " Port Request " in the subject message field. Use this link to see what information is required to port your number https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Re: Porting a PC Mobile Prepaid Number

Triguy — Tue, 07 Apr 2020 11:59:10 GMT

You will need to contact a moderator by submitting a ticket.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/td-p/513015

Re: Porting a PC Mobile Prepaid Number

macsvo2 — Tue, 07 Apr 2020 14:35:01 GMT

When I try to sign into the ticket , I get a login error. I've tried waiting for a few hours and it's the same thing. I'm using my community username and password.

Re: Porting a PC Mobile Prepaid Number

mimmo — Tue, 07 Apr 2020 14:41:33 GMT

@macsvo2 @You need to use the selfserve username and password