topic Re: Payment issues in Get Support

Payment issues

Hadeela — Wed, 05 Jan 2022 15:16:13 GMT

I have some serious payment issues. I tried to enter my visa debit information and i get an error message and to contact my bank.

I contacted my bank and they verified my information and said that the issue on the phone company.

I gave up and purchased a voucher and when I enter the pin number it says it is not valid

I have put two tickets through and no one had contacted me. This is very frustrating

Re: Payment issues

Jb456 — Wed, 08 Jan 2020 04:07:52 GMT

When did you buy the voucher? Check the voucher again as some have two 12 digit numbers.

You can try dialing 611 from your phone to enter the voucher.

For your credit card. Don't enter apartment number if you have one.

Re: Payment issues

will13am — Wed, 08 Jan 2020 04:10:37 GMT

@Hadeela , payment cards get blocked after a few unsuccessful tries. The moderator team should be able to assist with sorting everything out. The response time can be up to 48 hours, so please stay patient.

Re: Payment issues

computergeek541 — Wed, 08 Jan 2020 04:49:12 GMT

@will13am wrote:
@Hadeela , payment cards get blocked after a few unsuccessful tries. The moderator team should be able to assist with sorting everything out. The response time can be up to 48 hours, so please stay patient.

Credit card companies do understand to a certain extent that mistakes do get made, but in addiion to Public Mobile blocking the card, trying a charge too many times repeatedly can also get your card blocked out completely at all merchants.

Re: Payment issues

Staliger — Wed, 08 Jan 2020 18:18:39 GMT

@Hadeela wrote:
I have some serious payment issues. I tried to enter my visa debit information and i get an error message and to contact my bank.

I contacted my bank and they verified my information and said that the issue on the phone company.

I gave up and purchased a voucher and when I enter the pin number it says it is not valid
I have put two tickets through and no one had contacted me. This is very frustrating

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