topic Re: A Letter from Dave: Looking back on 2019 and our 2020 goals in Get Support

Refund for cancelled account

Messages — Wed, 05 Jan 2022 15:16:11 GMT

Hello Dave,

I cancelled my Public Mobile account. Public Mobile is taking my money, can you please give me my money back?

Please and thank you.

This message and replies have been moved into separate thread as they are not related to original topic. Title edited to reflect subject. -SD08

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

darlicious — Wed, 08 Jan 2020 03:24:00 GMT

@Messages wrote:
Hello Dave,
I cancelled my Public Mobile account. Public Mobile is taking my money, can you please give me my money back?
Please and thank you.

@Messages Sorry there are no refunds. Removing your autopay and/or porting your number will close your account. (after 90 days/immeadiately)

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 03:32:18 GMT

So that means I have to take up the issue with regulators. To take money that is not yours.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 03:35:39 GMT

There are a lot of abusive terms and conditions that big companies use. This does not make it legally binding.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

pm-smayer97 — Wed, 08 Jan 2020 03:36:25 GMT

@darlicious wrote:
@Messages wrote:
Hello Dave,
I cancelled my Public Mobile account. Public Mobile is taking my money, can you please give me my money back?
Please and thank you.

@Messages Sorry there are no refunds. Removing your autopay and/or porting your number will close your account. (after 90 days/immeadiately)

It depends on the circumstances. You need to contact a moderator to resolve any issues with payments. This forum is not the place to fix this.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

darlicious — Wed, 08 Jan 2020 03:37:21 GMT

@MessagesIf you removed your autopay and for some reason you were charged afterwards contact the moderators for a refund. But if you are looking for proration of your services or a refund for a credit on your account this is not possible and clearly stated in the terms of service.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 03:52:59 GMT

If a client has a balance on an account wherein the funds are not being used, it goes back to the client. They company has no justification to take money where no services are being rendered. If there is a card on file, the company can easily credit the card the balance and close the account. Otherwise, it is an abuse.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

darlicious — Wed, 08 Jan 2020 03:53:56 GMT

@Messages wrote:
There are a lot of abusive terms and conditions that big companies use. This does not make it legally binding.

@Messages I do not disagree with your statement especially when it comes to postpaid service. However prepaid services are simpler and clearly defined in the WCC with less leeway for customer complaints. Prepaid terms of service are pretty legally binding unless there is an error on the providers part. Public Mobile has no problem refunding monies taken in error. This can easily achieved by contacting the moderators. Expecting a refund because you did not understand the terms of service is a completely different matter and likely a waste of time and effort. Good luck in your endeavors.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

darlicious — Wed, 08 Jan 2020 03:56:33 GMT

@Messages I suggest you actually read public mobiles terms of service.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Anonymous — Wed, 08 Jan 2020 03:59:43 GMT

@Messages wrote:
If a client has a balance on an account wherein the funds are not being used, it goes back to the client. They company has no justification to take money where no services are being rendered. If there is a card on file, the company can easily credit the card the balance and close the account. Otherwise, it is an abuse.

If a client pre-loads a bunch of real money into their account then that is folly.

If a client has acquired a bunch of rewards and credits that kinda isn't really real money then it does no harm to the client to forfeit it.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 04:00:02 GMT

@darlicious

As mentioned before, companies can (and do) put terms of service that are not legally binding. They do this all the time, big companies and small. On top of being not legally binding, it is also bad business practice and unethical.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 04:10:56 GMT

@Anonymous

We already have the likes of Bell, Robbers, Telus, et al who drove customers away bacause of bad practice. The CRTC is loaded with complaints. Public was supposed to be an alternative. When a company who markets themselves as an alternative acts no different then the companies we fled from, they are just perpetuating the same bad behaviour. It is no skin off their back to give users their balance. It also generates good will, which even has a dollar value attached to it when the company is sold. What will the company do with money that is not theirs? For a small effort, they could maintain good will instead of perpetuate this culture of distrust we have of all these mobile providers.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

darlicious — Wed, 08 Jan 2020 04:21:13 GMT

How does Public Mobile prepaid service work?• With prepaid service, you purchase service credits in advance. You can apply your credits to pay for a rate plan,and then you can add voice or data add-ons if you have enough credits.• Prepaid service credits are valid for as long as you have a rate plan active on the account. Rate plans expireevery thirty days unless they are renewed.• Add-ons provide access to local voice minutes or data transmission services. The rates and conditions at thetime of purchase will apply.• Current rates and conditions are available at publicmobile.ca/plans.• Prepaid service credits are non-refundable. After ninety days with no active rate plan, your account will beautomatically deactivated.

@Messages These are the terms that pertain to your inquiry.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

pm-smayer97 — Wed, 08 Jan 2020 04:22:22 GMT

@Messages

though I get what you are saying, at the end of the day, if you feel you are owed money, the only place to try to get this resolved is with the moderators. And if you do not get what you believe you are entitled, you still have the CCTS work through.

No one here can help you.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 04:27:32 GMT

@darliciousWhen yoiu monetize loyalty (like what Public Mobile does by crediting forum users) you find all kinds of apologists for bad behavior. For a small effort Public Mobile could engage in good behaviour. And you know what, a lot of companies also do that--credit unused balance of funds to clients. Guess where business goes back to when clients are ready to resume? It's a small, small effort to do the right thing.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Anonymous — Wed, 08 Jan 2020 04:27:55 GMT

@Messages

So I went back to your first post in this thread.

Am I right that you appear to have left Public Mobile perhaps by way of porting out your number and that after that your payment card was charged?

There have been sporadic reports of this happening. There was another one a little earlier I see.

You would need to get the moderator team to fix your now dead account and refund your money that was erroneously charged.

As for balance left on the account and then you ported out...that's gone. And I doubt any prepaid provider would return that balance to you.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 04:30:01 GMT

@Anonymous

My account is not dead (yet). They can still give me my money back...

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Anonymous — Wed, 08 Jan 2020 04:35:29 GMT

@Messages wrote:
@Anonymous
My account is not dead (yet). They can still give me my money back...

Then I did misunderstand.

What is the exact situation you're in and your intentions?

If you have Available Funds then let them get exhausted by renewals. If you have a bunch of rewards then self-suspend apparently drops rewards for a month. Then do it again and eventually you'll exhaust your funds. Remove your payment card and finish the prepaid month and port out or let it expire.

Like I said earlier...if your Available Funds got added to by rewards then it's not really real money. You lose nothing.

If you dumped a bunch of real money in your account then that's on you wrt the ToS.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Messages — Wed, 08 Jan 2020 04:39:08 GMT

@Anonymous

My account is being transferred out. There are unused funds. Previously, Public told me it would take two weeks to credit my card. (I have that email in my records). Now they say they get to keep all outstanding balances. That does not jibe.

I run a business too and know it is zero skin off Public Mobile's back to give a customer the outstanding balance.

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

darlicious — Wed, 08 Jan 2020 04:45:27 GMT

@Messages wrote:
@darliciousWhen yoiu monetize loyalty (like what Public Mobile does by crediting forum users) you find all kinds of apologists for bad behavior. For a small effort Public Mobile could engage in good behaviour. And you know what, a lot of companies also do that--credit unused balance of funds to clients. Guess where business goes back to when clients are ready to resume? It's a small, small effort to do the right thing.

@Messages You are seeking a refund. How is public mobile engaging in bad behavior and not engaging in good behavior? By your own words "credit unused balance of funds to clients." CREDIT not refund. You can keep your account suspended for 89 days and resume and use your accounts CREDIT!!! To prepay for your service. Perhaps prepaid service is not for you and you can apply for postpaid service where accounts are prorated and unused credits are refunded as per the WCC. You seem to think that the WCC shouldn't apply to you because you're special for some reason. If you think the current legislation is inadequate you should make sure you attend the public hearings for your voice to be heard when the WCC regulations are updated later this year.