topic Re: Rewards in Get Support

Rewards

abuczel — Wed, 05 Jan 2022 15:15:58 GMT

Can I submit my friends code as he recommended public mobile

Re: Rewards

Nezgar — Wed, 08 Jan 2020 00:04:34 GMT

During activation of a Public Mobile SIM card, one of the form entries will be for a referral code. This is where you would enter your friend's referral code, and you will get a $10 credit a few days later. (And your friend will get $1/mo off of their plan as long as your account is active)

Re: Rewards

dabr — Wed, 08 Jan 2020 00:07:03 GMT

@abuczel wrote:
Can I submit my friends code as he recommended public mobile

If you didn't do it at activation, then you will need to message a moderator via SIMon here: https://publicmobile.ca.ada.support/chat/

Type 'rep', select 'contact us', then 'submit ticket' and follow the prompts to finish. You should also provide your friend's code to the moderators and hopefully they will allow for both of you to receive the referrer/referee credits.

Re: Rewards

Staliger — Wed, 08 Jan 2020 00:07:09 GMT

@abuczel wrote:
Can I submit my friends code as he recommended public mobile

Yes, you can use his code when you activate your SIM.

Re: Rewards

ShawnC13 — Wed, 08 Jan 2020 00:09:59 GMT

@dabr wrote:
@abuczel wrote:
Can I submit my friends code as he recommended public mobile
If you didn't do it at activation, then you will need to message a moderator via SIMon here: https://publicmobile.ca.ada.support/chat/

Type 'rep', select 'contact us', then 'submit ticket' and follow the prompts to finish. You should also provide your friend's code to the moderators and hopefully they will allow for both of you to receive the referrer/referee credits.

@dabr Public Mobile would like the customers to follow the prompts and fully state their issue rather than typing rep. They want to be able to gather data to find trending issues or frequent problems.

Re: Rewards

dabr — Wed, 08 Jan 2020 00:13:11 GMT

@ShawnC13 wrote:
@dabr wrote:
@abuczel wrote:
Can I submit my friends code as he recommended public mobile
If you didn't do it at activation, then you will need to message a moderator via SIMon here: https://publicmobile.ca.ada.support/chat/

Type 'rep', select 'contact us', then 'submit ticket' and follow the prompts to finish. You should also provide your friend's code to the moderators and hopefully they will allow for both of you to receive the referrer/referee credits.
@dabr Public Mobile would like the customers to follow the prompts and fully state their issue rather than typing rep. They want to be able to gather data to find trending issues or frequent problems.

Okay, thanks. My understanding was that it was the quickest way to get to contact human. Personally I've been private messaging the moderators and have received a response quickly, so haven't really made use SIMon.

Re: Rewards

CannonFodder — Wed, 08 Jan 2020 00:25:01 GMT

@ShawnC13 wrote:
@dabr wrote:
Type 'rep', select 'contact us', then 'submit ticket' and follow the prompts to finish. You should also provide your friend's code to the moderators and hopefully they will allow for both of you to receive the referrer/referee credits.
@dabr Public Mobile would like the customers to follow the prompts and fully state their issue rather than typing rep. They want to be able to gather data to find trending issues or frequent problems.

@ShawnC13 While that may the ideal route to go, for the sake of PM, and potentially, for the future sake of the customers, these forums, and access to the Mods, are here to help customers iron out any issues they have, so if folks find that they get quicker responses when contacting the Mods directly, isn't that the main goal....

Re: Rewards

ShawnC13 — Wed, 08 Jan 2020 00:30:45 GMT

@CannonFodder wrote:
@ShawnC13 wrote:
@dabr wrote:
Type 'rep', select 'contact us', then 'submit ticket' and follow the prompts to finish. You should also provide your friend's code to the moderators and hopefully they will allow for both of you to receive the referrer/referee credits.
@dabr Public Mobile would like the customers to follow the prompts and fully state their issue rather than typing rep. They want to be able to gather data to find trending issues or frequent problems.
@ShawnC13 While that may the ideal route to go, for the sake of PM, and potentially, for the future sake of the customers, these forums, and access to the Mods, are here to help customers iron out any issues they have, so if folks find that they get quicker responses when contacting the Mods directly, isn't that the main goal....

@CannonFodder , I am just passing on the message that @Tiana_V has asked Oracles to pass on when we see people going this route. I am not saying that this is how things could get prioritized, but if they have someone go through the steps saying they have no service I am thinking that would get more attention than someone just says Rep, contact us