topic Re: can't calling at 1-800.... in Get Support

can't calling at 1-800....

senbabala — Wed, 05 Jan 2022 15:15:51 GMT

I have been trying to call BMO customer service for Canada and Us at 800-263-2263,it seems like it can not connect with number 800 upfront, I am with $25 plan which is supposed to include unlimited calling in Canada wide.

Re: can't calling at 1-800....

geopublic — Mon, 06 Apr 2020 15:24:22 GMT

@senbabala wrote:
I have been trying to call BMO customer service for Canada and Us at 800-263-2263,it seems like it can not connect with number 800 upfront, I am with $25 plan which is supposed to include unlimited calling in Canada wide.

@senbabala Call 1-844-837-9228

Re: can't calling at 1-800....

hairbag1 — Mon, 06 Apr 2020 15:25:10 GMT

@senbabala wrote:
I have been trying to call BMO customer service for Canada and Us at 800-263-2263,it seems like it can not connect with number 800 upfront, I am with $25 plan which is supposed to include unlimited calling in Canada wide.

Wait until bank is open then call the BMO in your city for a valid CS number.

Re: can't calling at 1-800....

gblackma — Mon, 06 Apr 2020 15:28:21 GMT

@senbabala are you dialing the 1 in front of it? Thanks. It works for me, and I'm on the $15 plan.

Re: can't calling at 1-800....

totalUser — Mon, 06 Apr 2020 15:31:06 GMT

Hi @senbabala

I called it and I can't reach it either

Something is wrong with the number. Go to their website and find alternative

Thanks

Re: can't calling at 1-800....

senbabala — Mon, 06 Apr 2020 15:41:42 GMT

I tried to add 1,same result.

Re: can't calling at 1-800....

senbabala — Mon, 06 Apr 2020 15:42:32 GMT

its not wrong number , I called with other SIM card and connected.

Re: can't calling at 1-800....

Triguy — Mon, 06 Apr 2020 15:42:56 GMT

Their phone lines are busy. Try their online support.

https://www.bmo.com/main/personal/bmo-branches-coronavirus-update/contact-centre-support-tool/

Re: can't calling at 1-800....

senbabala — Mon, 06 Apr 2020 15:44:36 GMT

I think called in right number whicn indicated on the backside of my card,and I called the CS and connected with another SIM card.

Re: can't calling at 1-800....

senbabala — Mon, 06 Apr 2020 15:50:39 GMT

can not connect as well

Re: can't calling at 1-800....

JoyLuck — Mon, 06 Apr 2020 15:54:41 GMT

@senbabala wrote:
can not connect as well

I am on the $15 plan. The first 3 times I called the number I got fast busy. The fourth time I got through. Maybe just keep trying.

Re: can't calling at 1-800....

Staliger — Mon, 06 Apr 2020 15:55:55 GMT

@senbabala Strange, the number worked for me. Also $25 plan. Try to send a ticked through Simon and ask mods to updated your account. Click on ? and follow directions.

Re: can't calling at 1-800....

geopublic — Mon, 06 Apr 2020 16:04:29 GMT

@senbabala Nothing wrong with Public Mobile or your account. That number is overloaded so it's hit or miss. Fast busy or get through as other already have mentioned in this post. So your only option is to keep trying.

Re: can't calling at 1-800....

totalUser — Mon, 06 Apr 2020 16:04:37 GMT

Hi @senbabala

I couldn't reach it from VoIP landline two different public mobile phones one Fido phone TextNow and fongo.

Home VoIP fongo and TextNow connect without even ringing once. TextNow and home VoIP get English response, fongo call is answered in French. None of them rang, just answer

Public mobile cellphones get very fast busy signal, Fido cell just disconnects.

Can you also ask your family and friends with different providers to test it out?

If it's only pubic mobile we should contact them and let them know. My Fido relative will try couple more times every 30 mins and let me know. I'll let you know

Thanks

Re: can't calling at 1-800....

popping — Mon, 06 Apr 2020 16:15:48 GMT

@geopublic wrote:
@senbabala wrote:
I have been trying to call BMO customer service for Canada and Us at 800-263-2263,it seems like it can not connect with number 800 upfront, I am with $25 plan which is supposed to include unlimited calling in Canada wide.
@senbabala Call 1-844-837-9228

I get busy signal when I dial both BMO numbers from my PM phone.

But I get through both numbers using my freephoneline.ca (also known as Fongo) ATA home phone.

I think the problem originated from PM or mobile toll free calling in general

Re: can't calling at 1-800....

geopublic — Mon, 06 Apr 2020 16:12:26 GMT

@totalUser wrote:
Hi @senbabala
I couldn't reach it from VoIP landline two different public mobile phones one Fido phone TextNow and fongo.
Home VoIP fongo and TextNow connect without even ringing once. TextNow and home VoIP get English response, fongo call is answered in French. None of them rang, just answer
Public mobile cellphones get very fast busy signal, Fido cell just disconnects.
Can you also ask your family and friends with different providers to test it out?
If it's only pubic mobile we should contact them and let them know. My Fido relative will try couple more times every 30 mins and let me know. I'll let you know
Thanks

@totalUser Other public customers have already stated that they were able to get through. Post from above:

"@senbabala Strange, the number worked for me. Also $25 plan. Try to send a ticked through Simon and ask mods to updated your account. Click on ? and follow directions"

Re: can't calling at 1-800....

totalUser — Mon, 06 Apr 2020 16:40:45 GMT

@geopublic

Im not sure that it's pubic mobile problem actually. They seem to accept all the VoIP calls and some cell calls. It may be on their side too

Fido didn't go through but my pm went through this time, still didn't hear from the other pm account.

So I'm not sure that moderators can help with it.

Re: can't calling at 1-800....

Nezgar — Wed, 08 Apr 2020 08:13:39 GMT

According to their "Contact Us" page: https://www.bmo.com/home/popups/global/contact

There is a direct (non-toll free) number you can try calling directly as well:

(416) 286-9992 or (514) 877-0330

Might be more reachable if the toll-free systems are too busy.